Operations Officer

2 weeks ago


Singapore SAFEGUARD REAL ESTATE MANAGEMENT PTE. LTD. Full time

**Position**

Operations Officer is a partner of our Business Leaders. You will be accountable to the General Manager of SafeRE. You will work as part of a team with full responsibility in building best quality standards for interacting with SafeRE clients. Ideally you will be located in Singapore.

**Main responsibilities**

Operations Officer acts as an ambassador of our clients and is fully responsible for customers’ operations. Through accurate daily work along with a creative approach, you will contribute to building accuracy, customer satisfaction and sustainable partnerships.

**Specific Tasks**

1. Monitoring of clients’ behavior on a daily basis:

- continuous assurance of clients’ knowledge and experience via management of their inquiries
- activate clients and convert prospects into clients (incl., completion of KYC/AML procedure)
- analyze clients’ operations and behavior on the platform
- handling clients’ complaints

2. Management of pre-trade and post-trade operations:

- overseeing the flow of investors’ orders
- distribution control, including settlement of financial instruments and cash
- reconciliation of cash balances on cash account opened with the commercial banks
- payment control: allocation and execution of interim payments and principal amounts
- management of manipulation cases or suspicious transactions

3. Conduct investment campaigns and content management:

- prepare contents of investments campaigns and ensure timely publication
- make sure information is clear and meets expectations of our clients

4. Operations Officer will generate reports covering the performance of our clients on a regular basis and initiate ad hoc improvement activities helping to grow our clients’ success

5. Cooperation with other divisions of the company, initiation of improvements with the team.

**Requirements**:

- At least 2 years of working experience in a customer service, payments and (or) accounting role
- Experienced in using MS Excel
- Fluency in both spoken and written English
- Knowledge of products in the financial market is an advantage
- Business administration, accounting or similar education would be an advantage
- Client oriented attitude and communication skills (both verbal and written)
- Ability to deliver in time
- Ability to handle multiple tasks with strong attention to details
- Curious, positive, self-motivated, enthusiastic team player
- Start-up mentality, “hands-on attitude”
- Intelligent, proactive, and willing to keep learning continuously

**What we offer**
- Entrepreneurial team spirit, building an exciting, technologically advanced solution to revolutionize the international real estate investment market
- Supportive and friendly, result oriented team and partners located in Asia and Europe
- Challenging, fast moving environment
- Forward looking career path aligned with the company’s growth and expansion



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