Receptionist

Overview:
Mayer Brown is a leading global law firm with offices in 27 key business centres across the Americas, Asia, Europe and the Middle East. With approximately 200 lawyers in each of the world’s three largest financial centres — New York, London and Hong Kong — we are uniquely positioned to advise leading companies and financial institutions on their most complex legal needs. We have deep experience in high-stakes litigation and complex transactions across industry sectors, including our signature strength, the global financial services industry.

We are a collegial, collaborative and diverse firm where highly motivated individuals with an unwavering commitment to excellence receive the opportunity, support and development they need to grow, thrive and realise their greatest potential. We also encourage all our people to use their skills to support the wider community through our pro bono and community volunteering programmes. At Mayer Brown the principles of mutual respect, dignity and understanding are central to the way we work and help to provide an environment where diversity and inclusion are embraced.

**Responsibilities**:

- Hospitality style of service in meeting and greeting clients and visitors; includes taking any bags etc. and ensuring that the client is comfortable and informing the relevant person(s) of their arrival. Also includes administering health and safety measures if applicable.
- Managing all meeting room and overseas visitor office bookings
- Ensuring that meeting rooms are clean, sanitised and tidy, with stationery supplies, wifi password etc, and all checked and maintained in each meeting room throughout the day.
- Responsible for dealing with catering requests for meetings; monitoring quality of food & beverages service: reporting any concerns to the vendors.
- Ensuring that the reception area is kept clean and tidy at all times to a hotel front desk standard
- Reporting any maintenance issues relating to the operation of the meeting rooms
- Answering incoming internal and external calls to the general office number
- Managing AV and VC services provision
- Working with business development and other parties to ensure effective planning and delivery of onsite client and internal office events, conferences, etc, including catering, room setup, staffing requirements, etc.
- Managing and liaising with internal and external parties to ensure smooth front of house operations
- Assisting line manager to prepare annual budgets, monitor and control against actual expenditures.
- Drive and implement best market practices to enhance front of house services and ensure a positive "customer experience" for all
- Provide support on other facilities and administration related tasks for the office as required.
- Other ad hoc office projects and front of house duties as required.

Qualifications / Person Specification:

- Tertiary education
- Excellent communication skills in both written and spoken English
- Excellent PC skills in MS Word and MS Excel
- Experience of working on a corporate reception desk or equivalent front of house / customer service role in hospitality, or with airlines etc.
- Minimum 6 years’ relevant experience with sizeable company
- Possess charming disposition and customer oriented mind set.
- Flexible and enthusiastic approach to team work.
- Excellent telephone manner.
- Adaptable and flexible.
- Self-starter and pro-active.
- Pride in work, with attention to detail.
- Reliable and organised.
- Ability to work under pressure and to cope with demands of diverse internal and external clients with self-confidence.