L1 Support Lead

4 days ago


Singapore KRIS INFOTECH PTE. LTD. Full time

As a Technology OpS Support Practitioner, you will help to manage the as the L1 Support Lead for the overall project, overseeing the roles and responsibilities below
- Oversight and management of Operation JIRA support tickets coming in for the system
- Communicating directly with users to help resolve their issues
- Analysing trends on the operations and tickets to come up with insights and action plans for better handling of tickets

**Requirements**:

- Security clearance is required before onboarding


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