
Technical Support Manager
4 days ago
**Healthcare Sector**:
- **North-East/Central Location**:
- **2-Years Contract Role
**Responsibilities**:
- Engage with stakeholders/end-users/customers over various communication channels to understand their technical needs, inquiries, and challenges.
- Provide clear, accurate, and timely technical assistance, product recommendations, and problem-solving guidance.
- Stay updated on industry trends, product advancements, and technical knowledge to offer cutting-edge solutions.
- Diagnose and troubleshoot technical issues, both remotely and on-site when necessary, collaborating with cross-functional teams to provide comprehensive solutions.
- Document and track stakeholder/end-user/customer interactions, technical solutions, and issue resolutions using appropriate tools and systems.
- Collaborate closely with vendors, partners, stakeholders/end-users/customers, clinical team, corporate teams to ensure seamless communication and effective problem resolution.
- Identify opportunities to enhance technical support processes, streamline workflows, and optimize issue resolution timelines.
- Participate in continuous improvement initiatives to elevate the overall quality of technical support services.
- Assist in training and sharing your technical expertise and best practices.
**Requirements**:
- Degree in Information Technology Computer Science, Computer Engineering or equivalent from a recognised institution
- At least 10 years of relevant working experience in developing, implementing, and maintaining IT systems.
- Proven experience in technical support or engineering roles, preferably in IT or healthcare sectors.
To apply, please submit your detailed CV with the following details for faster processing:
- **Reason for leaving**:
- **Expected salary**:
- **Earliest availability date
CADMUS RESOURCES | EA Licence No.: 05C3447
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