Technical Support Manager

7 days ago

Singapore Direct Search Global Full time

**Job Detail**:

- Job Reference
- M6683

**Key Responsibilities and accountabilities**:

- You will utilise a deep understanding of customer markets and deep technical and commercial knowledge of specific product categories to develop and recommend appropriate and commercially sound customer solutions
- Build and maintain excellent relationships with customers, representing them effectively in the product development process, ensuring planned product innovations remain relevant and attractive to specific target markets
- Supporting your sales colleagues to build and present bespoke solutions; build core presentation materials and supplements these with deep product insight to ensure sales presentations to decision makers and influencers leverage product benefits. Ask relevant questions to identify and respond to areas requiring further information or explanation
- You will develop a personal network within the sales function and provide Sales colleagues with technical support for customer presentations, trade shows and other events promote and enhance its reputation
- You will be providing product knowledge training to a range of sales, customer service and engineering colleagues, to increase technical knowledge and equip colleagues to solve customer queries and problems. Acts as escalation point for complex issues and questions
- Providing a technical review of the customer order specification, defining the scope of the order, and ensuring accurate and appropriate costings and offer development
- Monitoring overall performance of the product category, identifying opportunities to drive product awareness and increase revenues, providing specialised product training or coaching to others throughout the organisation
- Involved in working with a range of stakeholders to gather detailed product feedback, carry out product and market analyses and support category management decisions

You will have the opportunity to develop in your role and will be and feel proud of the work you do. Working at is fast paced, challenging and incredibly rewarding. This is not just another job; this is your career.

**Skills**

**Essential**
- 3 + years of technical product experience, enabling the role holder to understand and support a range of technical queries
- 3 + years of managerial experience, supervising and directing people and other resources to achieve specific business goals
- Educated to university degree level
- Excellent organisational skills with the ability to prioritise allocated work tasks
- You must have excellent customer management relationship skills
- Driven to achieve results

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