Technical Support Manager

4 days ago

Singapore Ingersoll Rand Full time

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
As a
Field Application Specialist (FAS Engineer) , you will be a key technical ambassador for our advanced engineered solutions in
powder handling ,
powder/liquid mixing , and
high containment systems . You will support the commercial team throughout the entire customer lifecycle—from opportunity identification to post-installation service—ensuring that our customers receive tailored, high-performance solutions that meet their operational, regulatory, and safety requirements.
Your role will span both
pre-sales
and
post-sales
activities, combining technical consulting, solution development, and service support. You will help translate complex customer needs into actionable solutions using our innovative product portfolio, and other proprietary technologies.
Expanded Responsibilities
Pre-Sales Engagement:
Collaborate with sales, contracts, and engineering teams to develop customized proposals and technical presentations.
Conduct site assessments and feasibility studies to align customer needs with ILC Dover’s capabilities.
Deliver product demonstrations and value-based selling strategies to showcase our containment and process solutions.
Customer Consultation & Solution Design: Act as a trusted advisor to customers, guiding them through technical decision-making and system configuration.
Recommend optimal solutions based on process requirements, containment levels, and regulatory standards (e.g., GMP, ATEX).
Ensure alignment between customer expectations and engineering deliverables.
Service & Support:
Provide technical support during installation, commissioning, and validation phases, ensuring smooth handover and system performance.
Assist in troubleshooting and optimization of installed systems, working closely with service and engineering teams.
Support change management and upgrades, helping customers adapt systems to evolving needs or compliance requirements.
Maintain ongoing relationships with customers to ensure satisfaction and identify opportunities for continuous improvement or additional services.
Training & Knowledge

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