Technical Support Manager

1 week ago

Singapore Direct Search Global Full time

**Job Detail**:

- Job Reference
- M6683

**Key Responsibilities and accountabilities**:

- You will utilise a deep understanding of customer markets and deep technical and commercial knowledge of specific product categories to develop and recommend appropriate and commercially sound customer solutions
- Build and maintain excellent relationships with customers, representing them effectively in the product development process, ensuring planned product innovations remain relevant and attractive to specific target markets
- Supporting your sales colleagues to build and present bespoke solutions; build core presentation materials and supplements these with deep product insight to ensure sales presentations to decision makers and influencers leverage product benefits. Ask relevant questions to identify and respond to areas requiring further information or explanation
- You will develop a personal network within the sales function and provide Sales colleagues with technical support for customer presentations, trade shows and other events promote and enhance its reputation
- You will be providing product knowledge training to a range of sales, customer service and engineering colleagues, to increase technical knowledge and equip colleagues to solve customer queries and problems. Acts as escalation point for complex issues and questions
- Providing a technical review of the customer order specification, defining the scope of the order, and ensuring accurate and appropriate costings and offer development
- Monitoring overall performance of the product category, identifying opportunities to drive product awareness and increase revenues, providing specialised product training or coaching to others throughout the organisation
- Involved in working with a range of stakeholders to gather detailed product feedback, carry out product and market analyses and support category management decisions

You will have the opportunity to develop in your role and will be and feel proud of the work you do. Working at is fast paced, challenging and incredibly rewarding. This is not just another job; this is your career.

**Skills**

**Essential**
- 3 + years of technical product experience, enabling the role holder to understand and support a range of technical queries
- 3 + years of managerial experience, supervising and directing people and other resources to achieve specific business goals
- Educated to university degree level
- Excellent organisational skills with the ability to prioritise allocated work tasks
- You must have excellent customer management relationship skills
- Driven to achieve results

  • Technical Support Manager

    3 days ago

    Singapore SGI AVIATION (ASIA) PTE. LTD. Full time

    **NOW HIRING: TECHNICAL SUPPORT MANAGER** An opportunity has become available for a Technical Support Manager at SGI Aviation Pte Ltd (Singapore Office). **About the job**: The Technical Support Manager is responsible for SGI’s technical database management, collection of general and / or specific information in the field of aviation, asset - and lease...

  • Technical Support Manager

    10 hours ago

    Singapore CLOUDFLARE, PTE. LTD. Full time

    About the Department The Cloudflare Technical Support Team solves complicated problems and answers technical questions via phone, email, chat and social media. Whether it is a Wordpress blogger using our services for free or a global Enterprise business with petabytes of web traffic, we are always eager to assist. We are the eyes and ears of Cloudflare,...

  • Technical Support Manager

    3 days ago

    Singapore BitGo Full time

    BitGo is the leader in digital asset financial services, providing institutional investors with liquidity, custody, and security solutions. In 2020, BitGo launched Prime Trading and Lending, as well as BitGo Portfolio and Tax, providing clients with a full-stack solution for digital assets. In 2018, it launched BitGo Trust Company, the first qualified...

  • Technical Support Manager

    2 weeks ago

    Singapore Ingersoll Rand Compressor Systems & Services Full time

    Overview Technical Support Manager role at Ingersoll Rand Compressor Systems & Services. Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave,...

  • Manager, Technical Support

    2 weeks ago

    Singapore Cloudflare Full time

    Cloud Technical Support Manager About Cloudflare At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any...

  • Technical Support Manager

    3 days ago

    Singapore W.H. BRENNAN & COMPANY (PRIVATE) LIMITED Full time

    **Technical Support Manager (Fire Safety/Marine) **Responsibilities**: - Provides specialist product knowledge that informs commercial, sales and product strategy. - Utilises deep understanding of Survitec customer markets and deep technical and commercial knowledge of specific product categories to develop and recommend appropriate and commercially sound...

  • Technical Support Manager

    3 days ago

    Singapore Survitec Group Limited Full time

    **Vacancy Title**: Technical Support Manager** **Vacancy Location**:Senoko, Singapore** **Engagement Type**:Permanent, Full Time** **Your Company** Survitec are the world’s largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of Survival...

  • Technical Support Manager

    2 weeks ago

    Singapore Survitec Group Limited Full time

    **Vacancy Title**: Technical Support Manager** **Vacancy Location**:Senoko, Singapore** **Engagement Type**:Permanent, Full Time** **Your Company** Survitec are the world’s largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of Survival...

  • Technical Support Management

    1 week ago

    Singapore EPOS GLOBAL SOLUTIONS SDN. BHD. Full time $30,000 - $45,000 per year

    About EPOSBacked by Ant International (a global leader in digital payments, digitisation, and financial technology solutions) EPOS, part of its global merchant payment services Antom, is a leading Point-of-Sale (POS) digital solutions provider based in Singapore.Supporting Ant International's mission to empower SMEs, EPOS will leverage Antom's digital...

  • Technical Support Manager

    5 days ago

    Singapore Ingersoll-Rand plc Full time

    Select how often (in days) to receive an alert: Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic...