Technical Support Manager

3 days ago

Singapore Survitec Group Limited Full time

**Vacancy Title**: Technical Support Manager**

**Vacancy Location**:Senoko, Singapore**

**Engagement Type**:Permanent, Full Time**

**Your Company**

Survitec are the world’s largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of Survival Technology.

Today, we are a global community of 3,000 professionals with presence in 96 countries partnering with our customers to provide innovative solutions that reduce risk and help keep you safe.

That's why the world's leading maritime, defence & government, energy and aerospace organisations trust us when it matters most and why we have been awarded the Gold Award by the UK Defence Employer Recognition Scheme

**Your New Role**

Are you a seasoned Technical Support Manager looking for a new, fresh challenge? Do you strive in a vast, global environment? Survitec Group has an exciting opportunity In this role you will involve building and maintaining excellent customer relationships, representing their needs in product development, and supporting sales colleagues to deliver bespoke solutions. You will also support the team and provide technical support, training, and guidance to our sales, customer service, and engineering teams to ensure exceptional service delivery at our Senoko office.

**What You Can Expect from the Role**

**Key Responsibilities and accountabilities**:

- Utilize deep technical and commercial knowledge to develop customer solutions.
- Build and maintain strong customer relationships, ensuring product innovations remain relevant.
- Support sales colleagues in presenting bespoke solutions with deep product insight.
- Provide technical support for customer presentations, trade shows, and events.
- Deliver product knowledge training to colleagues and act as an escalation point for complex issues.
- Review customer order specifications and ensure accurate costings and offer development.
- Collaborate with stakeholders to gather product feedback and support category management decisions.

**Skills**

**Essential**
- Technical product experience
- Strong communication skills
- Proven ability to build and maintain customer relationships.
- Results-oriented mindset with accountability for achieving goals.
- Technical product and managerial experience.

**Why work for us**
- Mobile allowance
- AWS - Annual Wage Salary
- Bonus Scheme
- Medical Insurance
- Company buses from train station/number of pick-up points to site - office is located closely to border of Malaysia
- Team Building and Training Opportunities

**How to Apply**

**Survitec is an equal opportunities employer. Our diverse global workforce protects lives, every single day. We are committed to cultivating an inclusive culture where our people feel valued appreciated, and free to be who they are at work. Because, to provide service and excellence to our customers we must mirror their diversity. But more importantly because it is the right thing to do.**

**At Survitec, we want you to have the best possible interview experience with us and we are also committed to creating an inclusive environment. We are happy to make any necessary accommodations to ensure you can showcase your skills to the best of your ability, should you require any reasonable adjustments, please don't hesitate to let us know.

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