Technical Support Manager

2 weeks ago

Singapore Ingersoll Rand Compressor Systems & Services Full time

Overview Technical Support Manager role at Ingersoll Rand Compressor Systems & Services. Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Responsibilities Act as a key technical ambassador for advanced engineered solutions in powder handling, powder/liquid mixing, and high containment systems. Support the commercial team throughout the customer lifecycle—from opportunity identification to post-installation service—ensuring tailored, high-performance solutions that meet operational, regulatory, and safety requirements. Engage in pre-sales and post-sales activities, including technical consulting, solution development, and service support. Translate complex customer needs into actionable solutions using the product portfolio and proprietary technologies. Pre-Sales Engagement: collaborate with sales, contracts, and engineering teams to develop customized proposals and technical presentations; conduct site assessments and feasibility studies; deliver product demonstrations and value-based selling strategies. Customer Consultation & Solution Design: act as a trusted advisor guiding technical decision-making and system configuration; recommend optimal solutions based on process requirements, containment levels, and regulatory standards (e.g., GMP, ATEX); ensure alignment between customer expectations and engineering deliverables. Service & Support: provide technical support during installation, commissioning, and validation; assist in troubleshooting and optimization; support change management and upgrades; maintain ongoing customer relationships for satisfaction and continuous improvement opportunities. Training & Knowledge

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