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Assistant Manager/senior Executive, Customer

3 weeks ago

Singapore Agency for Integrated Care Full time

**Job Snapshot**:
**Employee Type**:

- Full-Time-
**Location**:
Singapore-
**Job Type**:

- Other- Conduct service gap analysis on various touchpoints to understand the challenges clients/staff face on ground
- Perform benchmarking research to identify best practices
- Collaborate across functions/agencies to develop integrated approaches for improving customer experience for AIC clients and caregivers, and to ensure adherence to service standards stipulated
- Support in planning and executing service improvement initiatives and tracking its effectiveness, which include but are not limited to designing and facilitation of workshops, campaigns and process improvement initiatives
- Provide project management support for service improvement projects and initiatives
- Provide secretariat support to the Care Navigation and Transition workgroup or committees
- Support the development of training programme and training administration function

**Job Requirements**:

- Degree in any discipline
- At least 2 years of working experience in customer service and/or quality service management
- Good oral and written communication skills
- Proficiency in Microsoft Office; proficiency in Visio is an advantage
- Strong analytical, organisation and planning skills with an eye for details
- Strong problem solving skills and able to multi-task under tight deadlines
- Team player with high level of initiative and able to work independently