Senior/customer Service Executive

17 hours ago

Singapore IDEA MANAGEMENT SERVICES PTE. LTD. Full time

*Job Description*

We are seeking a dynamic and customer-focused Senior/Customer Service Executive to join our client's team. As a key member of our client's organization, you will play a crucial role in ensuring smooth operations and exceptional service delivery. If you thrive in a fast-paced environment and have a passion for customer satisfaction, this role is for you

*Responsibilities:*

1. Tenant Relations:

- Act as the primary point of contact for tenants.
- Address inquiries, resolve issues, and maintain positive relationships.

2. Vendor Management:

- Coordinate with vendors (cleaning, maintenance, security, etc.).
- Ensure timely service delivery and adherence to quality standards.

3. Courier Management:

- Handle incoming and outgoing courier services efficiently.
- Track deliveries and manage documentation.

4. Virtual Office Support:

- Assist clients with virtual office services (mail handling, phone answering, etc.).
- Maintain professionalism and confidentiality.

5. Customer Service:

- Handle inquiries, complaints, and feedback promptly and courteously.

6. Office Supplies:

- Monitor inventory levels and order office supplies as needed.
- Ensure availability of essential items for smooth operations.

7. Meeting Room Bookings:

- Manage meeting room reservations.
- Coordinate schedules and ensure rooms are set up appropriately.

8. Invoicing:

- Prepare and process invoices for services rendered.
- Maintain accurate records and follow up on payments.

9. Office Readiness:

- Ensure the office environment is welcoming and well-maintained.
- Coordinate repairs, maintenance, and cleanliness.

10. Ready-to-Serve Attitude:

- Be proactive and responsive to client needs.
- Anticipate requirements and provide efficient solutions.

11. Counter-Based Service:

- Greet visitors at the reception counter.
- Assist with check-ins, queries, and directions.

Working Hours

Mon-Fri 845am to 615pm.

Qualifications:

- 1-2 years experience in customer service or related roles.
- Strong communication skills (verbal and written).
- Detail-oriented and organized.
- Ability to multitask and prioritize effectively.

Salary

Customer Service Executive

$1900 to 2400 neg

Senior Customer Service Executive

$2400-$2900 neg

Charlotte Yap

Reg No: R2094853

Agency: IDEA MANAGEMENT SERVICES PTE. LTD.

EA Licence no.: 04C4555

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