Assistant Manager, Infrastructure Operations
1 week ago
Function as an Operations Manager for IT Infrastructure-
- Creates new IT process/procedure, reviews and optimizes existing IT process/procedures.-
- Work with various vendors to ensure periodic service continuity activities related to various systems services are carried out as per schedule.-
- Overseeing the incident management process and team members involved in resolving the incident.-
- Responding to a reported service incident, identifying the cause, and initiating the incident management process.-
- Prioritizing incidents according to their urgency and influence on the business.-
- Responsible for ensuring the company’s infrastructure and processes are operating at the highest levels and within defined SLAs.-
- Be a source of accountability for, and a champion of continuous improvement by analyzing and forecasting trends using data from monitoring and ITSM Platform.-
- Manage IT vendors/staff responsible for monitoring and automation, as well as managed service providers supporting KENS IT operations.-
- The role is expected to have a broad understanding and experience with common enterprise IT functions and manage the day-to-day relationships with business units as well as managed service providers (MSVs).- JOB REQUIREMENTS**Required Skills**:
- Direct work experience in a service level management capacity, including all aspects of SLA development and execution.-
- Understand the overall concept of IT Shared Services/managed services.-
- Familiar with ITSM Tools such as ServiceNow-
- Strong background in IT Services with an emphasis on service desk management.-
- Team player that is service-oriented, possesses strong communication and interpersonal skills and adaptable to a fast-paced dynamic environment.- Qualifications:
- Degree in IT/Computer Engineering/Computer Studies or equivalents.-
- Minimum 8 years practical IT Infrastructure operations experience in MNC or enterprise environment (more than 1000 users).-
- Professional certification in ITIL are advantageous.- BUSINESS UNIT
Keppel Corporation Ltd
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