Assistant IT Manager
1 week ago
Responsibilities and Duties:
- Member of the Hospital IT Support team that ensures IT infrastructure issues are responded to, managed, resolved and operating according to hospital operating standards and service levels.
- Provide IT senior management with timely and accurate visibility into the state, health and security of the hospital IT infrastructure and data.
- Help to establish, track and ensure IT operating procedures and instructions are adhered to and exceptions are escalated to the relevant service owners in a timely manner.
- Manage outsourced services and contracts to ensure vendors and partners adhere to service agreements. IT service contracts to be reviewed and renewed in a timely manner.
- Maintain accurate visibility of IT inventory and their allocation to ensure optimum deployment of IT resources and reduce wastage.
- Lead, coordinate or contribute in IT innovation projects.
- Assist IT and senior management to identify and implement process and system improvements.
Job Requirements:
- Possess a degree in Computer Science, Information Technology or equivalent with minimum 5 years of relevant working experience in IT service management focusing on End-User computing, server and network infrastructure.
- Good Operational knowledge of hyperconverged server infrastructure, windows server, Microsoft Azure, VMware, vSAN, IT project management and ITSM framework.
- Excellent verbal and written communication with a good eye for detail.
- Possess both hands-on and supervisory experience.
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