
E-commerce & Retail Manager
6 days ago
**E-Commerce Management**
- Manage daily operations of the company’s e-commerce platforms (e.g., company website, Lazada, Shopee, Amazon).
- Develop and implement strategies to increase online sales, traffic, and conversion rates.
- Oversee product listings, descriptions, pricing, and promotional campaigns.
- Monitor website analytics, customer behavior, and campaign performance to identify growth opportunities.
- Coordinate with marketing for digital campaigns, SEO/SEM, and online advertising.
- Ensure smooth order processing, payment handling, and delivery coordination.
**Retail Store Management**
- Oversee the operations of physical retail outlets, ensuring high levels of customer satisfaction.
- Develop sales strategies and visual merchandising plans to attract and retain customers.
- Manage retail staff, including recruitment, training, and performance monitoring.
- Monitor inventory levels for retail outlets, ensuring timely replenishment.
- Implement retail promotions, loyalty programs, and in-store events.
**General & Cross-Channel Responsibilities**
- Align e-commerce and retail strategies to ensure consistent branding and pricing.
- Collaborate with procurement to ensure optimal product mix and stock availability.
- Analyze sales data across channels and prepare performance reports for management.
- Stay updated with industry trends, competitor activities, and emerging e-commerce technologies.
**Requirements**:
Bachelor’s degree in Business, Marketing, or related field.
5+ years of experience in e-commerce and/or retail management (IT products or consumer electronics preferred).
- Strong understanding of online marketplaces, digital marketing, and retail operations.
- Proficiency in e-commerce tools, POS systems, and MS Office.
- Strong analytical skills with the ability to interpret data and make decisions.
- Excellent leadership, communication, and organizational skills.
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