E-commerce Inventory Admin Executive

1 week ago

Singapore LOTTE Travel Retail Singapore Full time

**Inventory Support**

a. Inventory
- Conduct daily stock checks of products and report findings to Inventory Planner, Senior Security Specialist and Retail Manager.
- Coordinate and follow-up with Retail Operations to resolve inventory issues that require physical checking of stocks.
- Shall assist the Inventory Planner in validating count results of cycle counts/stock take (during and post) Maintain and update records that will be used as references for checking and validation of items

b. Master Data
- Assist Inventory Planner with checking of items or price tag issues and reporting promptly to Merchandising Team
- Liaise with Retail Operations in printing of new price tags for items with correct price tags

**E-Commerce Admin**
- Process online orders including printing of packing list, delivery Order and receipt
- Distribute orders to packers
- Liaison between CAG and frontline staff from goods order and goods delivery
- Track order fulfilment status
- Administrative duties such as filing of E-commerce documents
- Assist in E-commerce inventory management, which includes archiving of merchandise when is physical Out-of-stock
- Coordinating with relevant stakeholders to ensure e-commerce platform stock availability

**Customer Care**
- Handle online customers’ enquiries, feedbacks and reservations
- Maintain strong partner with Changi Customer Centre team & Fulfilment Centre
- Keep track (maintain and update) the E-commerce refund/exchange registry of E-Commerce Team

**General**
- Any other duties which may be assigned by the immediate supervisor/manager from time to time.

**Requirements**:

- Diploma or Degree in relevant business related discipline
- Proven track records in relevant role and responsibilities
- At least 3 years’ experience in similar role
- Strong experience with ecommerce and the ability to drive sales with creative marketing ideas and strategies
- Strong written and oral English communication skills
- Excellent customer-service orientation
- Ability to partner with multi-departments and external stakeholders
- Problem-solving skills and meticulous attention to detail
- Good organisational skill
- Resourceful and maintains a positive attitude and focus on customer satisfaction in a fast-paced environment

**Benefits**
- We offer attractive salary packages that commensurate with relevant work experience
- Annual Leave from 14 days to 18 days
- Medical Outpatient insurance coverage
- Group Hospitalization and Surgery insurance coverage
- Group Dental insurance coverage

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