E-Commerce Inventory Admin Executive

2 weeks ago

Singapore Lotte Travel Retail SIngapore Full time $60,000 - $120,000 per year

Inventory Support

a. Inventory

  • Conduct daily stock checks of products and report findings to Inventory Planner, Senior Security Specialist and Retail Manager.
  • Coordinate and follow-up with Retail Operations to resolve inventory issues that require physical checking of stocks.
  • Shall assist the Inventory Planner in validating count results of cycle counts/stock take (during and post) Maintain and update records that will be used as references for checking and validation of items

b. Master Data

  • Assist Inventory Planner with checking of items or price tag issues and reporting promptly to Merchandising Team
  • Liaise with Retail Operations in printing of new price tags for items with correct price tags

E-Commerce Admin

  • Process online orders including printing of packing list, delivery Order and receipt
  • Distribute orders to packers
  • Liaison between CAG and frontline staff from goods order and goods delivery
  • Track order fulfilment status
  • Administrative duties such as filing of E-commerce documents
  • Assist in E-commerce inventory management, which includes archiving of merchandise when is physical Out-of-stock
  • Coordinating with relevant stakeholders to ensure e-commerce platform stock availability

Customer Care

  • Handle online customers' enquiries, feedbacks and reservations
  • Maintain strong partner with Changi Customer Centre team & Fulfilment Centre
  • Keep track (maintain and update) the E-commerce refund/exchange registry of E-Commerce Team

General

  • Any other duties which may be assigned by the immediate supervisor/manager from time to time.

Requirements

  • Diploma or Degree in relevant business related discipline
  • Proven track records in relevant role and responsibilities
  • At least 3 years' experience in similar role
  • Strong experience with ecommerce and the ability to drive sales with creative marketing ideas and strategies
  • Strong written and oral English communication skills
  • Excellent customer-service orientation
  • Ability to partner with multi-departments and external stakeholders
  • Problem-solving skills and meticulous attention to detail
  • Good organisational skill
  • Resourceful and maintains a positive attitude and focus on customer satisfaction in a fast-paced environment

Benefits

  • We offer attractive salary packages that commensurate with relevant work experience
  • Annual Leave from 14 days to 18 days
  • Medical Outpatient insurance coverage
  • Group Hospitalization and Surgery insurance coverage
  • Group Dental insurance coverage
  • Performance bonuses subject to company's and individual's performances

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