Contact Centre Agent

1 week ago

Singapore Capital Human Resource Management Pte Ltd Full time

Well Known MNC Company
Career Advancement & Flexible Working Environment
13 Months AWS + Variable Bonus

Our Client, in the Automotive Industry located Across Singapore has opening for Contact Centre Agent.

**Responsibilities**:
To handle inbound calls and assist customers to make service appointment via e-booking system
Conduct outbound calls and making appointment booking for customers to visit the service center.
Communicate politely and timely with customers on their enquiries, requests and/or complaints via phone channels and convert each engagement into a positive customer experience.
Maintain accurate and timely records of correspondence or discussions with the customers in various systems/databases to assist with future contact/follow-up, or process-order.
Be the voice of the customers. Suggest improvements and seek opportunities for innovation in customer service standards, policies and procedures for the company or department.
Maintain security of customers account information by adhering to the Privacy Act.
Conducting follow-up call on no-show booking customers to fix another appointment booking date.
Assist to answer all telephone calls within 3 rings in a courteous tone and voice with appropriate greeting, salutation where appropriate, announcement of company name and personal name.
Transfer the calls in a professional manner where the other party is being informed of the transfer and the extension that they are being transferred to.
To do cross-training & coordinate closely with peers to ensure smooth operation of the center.
Liaise with the Customer Service Officer on day to day duties on opening and closing of job cards, collection of payment and ensuring balance of cash/NETs/payment collection at the end of the day.
Perform office administration duties such as filing, sorting of documents, photocopying and recording.
Any adhoc tasks assigned by CSM

**Requirements**:
Diploma Holders who specialized in Customer Service
Minimum 3 years working experience in relevant customer service industry.
Attachment of CV’s in MSWORDFORMAT

**Resumes please INCLUDE**:
Personal Particulars
Education background
Work experiences in point forms
All Reasons for leaving
Current and Expected salary
Date of availability / Notice Period

Not Specified

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