Contact Centre Agent

You will assist the Manager in managing all aspects of the centre’s daily functions, coordinating and planning of daily activities, and utilization of resources to ensure cost efficiency and effective management of the centre. **Responsibilities include** - Oversee the daily operations of the campaign under your charge and ensure consistent delivery of...

Degree with at least 5 years of experience in managerial positions in the contact centre industry. - Provide leadership and regular coaching to Team Leaders and Agents. Responsible for managing the day-to-day running of the contact centre, which includes effective resource planning in ensuring KPIs are consistently achieved. - Work closely with HR to ensure...

Job Description for Contact Centre Agent (Day Shift)We are seeking a capable and confident Contact Centre professional who can bring valuable experience and sound judgement to our team. In this role, you will be the first point of contact for customers or patients, handling incoming queries via phone and email. You will play an essential part in ensuring a...

We are looking for a highly driven and energetic individual to handle and manage the day-to-day operations for the Commercial Customer Contact Centre. You will play a critical role in managing the customer contact centre and service team. You will work closely with internal stakeholders and outsourced partners to achieve a top-class customer experience,...

**Responsibilities**: - Manage day-to-day operations of the contact centre, ensuring efficient and effective handling of customer inquiries, complaints, and requests. - Develop and implement strategies to setup contact centre performance, including optimizing processes, workflows, and technology solutions. - Lead and motivate a team of customer service...

The Transformation Lead provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong...

1 day ago Be among the first 25 applicants Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to...

**Role Overview - ** The role of Contact Centre & Unified Communications Engineer is ownership, management and delivery of Contact Centre and Unified Communications infrastructure requests throughout their lifecycle. The scope covers all aspects of Voice and Data networking including traditional Data requests, MPLS, IPT, Contact Centres and Wi-Fi and may...

You will be responsible for the following: Responsible to recruit, train, coach and lead contact centre representatives to ensure high satisfactory of customer service level at all time. Implement manpower planning in line with call volume and calling capacity. Schedule and roster contact centre team considering call arrival pattern and shrinkage. Resolving...

You will be responsible for the following: Responsible to recruit, train, coach and lead contact centre representatives to ensure high satisfactory of customer service level at all time. Implement manpower planning in line with call volume and calling capacity. Schedule and roster contact centre team considering call arrival pattern and shrinkage. Resolving...