
Contact Centre Agent
2 weeks ago
18 hours ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore's Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.
Job Duties And Responsibilities
Telephone Enquiries: Answer all calls about our parks and precinct, providing accurate and helpful information.
Email Correspondence: Reply to all enquiry emails about our parks and precinct promptly and professionally.
Live Chat Support: Respond to live chat tickets accurately and timely, ensuring that tickets are closed satisfactorily.
Form Management: Raise various forms for approval as required.
Approval Processing: Seek approvals for exceptional changes regarding revalidation requests.
Lost & Found Management: Maintain accurate bookkeeping, arrange for collection of items, and update relevant records for lost and found items.
Membership Support: Address all queries and issues related to memberships, including accessing the portal and booking timeslots.
Service Excellence: Uphold and promote the highest standards of service excellence in all guest interactions.
Job Requirements
Minimum GCE N Levels or equivalent
Strong interpersonal and communications skills (English)
Proficiency in other languages will be an added advantage
Must be able to commit 3-4 days a week, including weekends and PHs
Preferably able to work some evening shifts (till 8pm), and for a minimum of 6 months
Seniority level
Seniority level Entry level
Employment type
Employment type Part-time
Job function
Job function Other
Industries Travel Arrangements
Referrals increase your chances of interviewing at Mandai Wildlife Group by 2x
Sign in to set job alerts for "Contact Center Agent" roles.
Call Centre Agent, 12-month, Bukit Merah Central
Sales and Customer Support Administrator
Officer - Admin (Warranty) (Central Services) - Pandan Loop
Cash Processing Center (CPC) Admin - Batam
Reservations Executive (Maternity Coverage) - Holiday Inn Express Clarke Quay
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
-
Contact Centre Agent
1 week ago
Singapore Capital Human Resource Management Pte Ltd Full timeWell Known MNC Company Career Advancement & Flexible Working Environment 13 Months AWS + Variable Bonus Our Client, in the Automotive Industry located Across Singapore has opening for Contact Centre Agent. **Responsibilities**: To handle inbound calls and assist customers to make service appointment via e-booking system Conduct outbound calls and making...
-
Contact Centre Agent
7 days ago
Singapore Mandai Wildlife Group Full time1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an...
-
Contact Centre Representative
3 days ago
Singapore beBeeCustomer Full time $4,000 - $6,000Looking for a challenging role that will put your communication skills to the test? We are seeking an experienced and enthusiastic Contact Centre Agent to join our team!About the Job:We are looking for someone who is passionate about providing exceptional customer service via phone, email, or other digital channels. As a Contact Centre Agent, you will be...
-
Executive, Contact Centre
2 weeks ago
Singapore National University Health System Full timeYou will assist the Manager in managing all aspects of the centre’s daily functions, coordinating and planning of daily activities, and utilization of resources to ensure cost efficiency and effective management of the centre. **Responsibilities include** - Oversee the daily operations of the campaign under your charge and ensure consistent delivery of...
-
Contact Centre Manager
1 week ago
Singapore ELLIOTT MOSS CONSULTING PTE. LTD. Full timeDegree with at least 5 years of experience in managerial positions in the contact centre industry. - Provide leadership and regular coaching to Team Leaders and Agents. Responsible for managing the day-to-day running of the contact centre, which includes effective resource planning in ensuring KPIs are consistently achieved. - Work closely with HR to ensure...
-
Contact Centre Representative
1 week ago
Singapore beBeeContact Full time $2,500 - $4,000Job Title: Contact Centre RepresentativeJob DescriptionWe are seeking a skilled Contact Centre Agent to handle a range of enquiries, requests and coordination with relevant departments to deliver exceptional guest services.Responsibilities include answering incoming calls and responding to guest enquiries in a timely and courteous manner, providing...
-
Contract for Service Contact Centre Agent
2 weeks ago
Singapore Ministry of Defence Singapore Full time $104,000 - $130,878 per yearCentral Provident Fund BoardCasualClosing on 30 Sep 2025What the role isOur Customer Service Department serves as the primary interface between our organisation and CPF members. As part of the Customer Service Team, you will play a crucial role in assisting CPF members in making well-informed decisions about their CPF savings by understanding and addressing...
-
Call Centre Agent
1 week ago
Singapore Singapore General Hospital Full timeCall Centre Agent (General Enquiries Hotline)Join to apply for the Call Centre Agent (General Enquiries Hotline)role at Singapore General Hospital . The Job You will support the Call Centre Department in the answering and managing of calls, faxes and emails from members of the public, patients, staff from other government agencies and health institutions...
-
Contact Centre Professional
4 days ago
Singapore beBeeCustomerSupport Full time $2,500 - $4,000Contact Centre Agent Role We are seeking a highly skilled and enthusiastic Contact Centre Agent to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients through various communication channels.Key Responsibilities:Telephone Enquiries:Answer all calls about our parks and precinct,...
-
Executive/senior, Group Contact Centre
2 days ago
Singapore PERSOLKELLY Singapore Full timeOur esteemed client from the healthcare industry is looking for Assistant Manager -Contact Centre in the healthcare setting. **Responsibilities**: - Manage the operation of Group Contact Centre - Oversee roster planning for staff - Prepare docs for annual budgeting cycle - Keep track of budget utilization - Conduct review on team’s performance - Conduct...