Key Accounts Client Solutions Lead, Singapore

1 week ago

Singapore TikTok Full time

Responsibilities
TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok's sponsorship of a visa.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact-for ourselves, our company, and the users we serve. Join us.
Client Solutions Team at TikTok helps nurture accounts through high touch client service and education on TikTok solutions, supporting brands in achieving their marketing and business objectives. Cross functional collaboration is a mainstay for the team in providing holistic solutions that cover product knowledge, vertical expertise and market level insights. Our team is looking for individuals possessing strong business acumen and the ability to provide consultative sales in a fast-paced environment.

**Responsibilities**:

- Oversee the performance of the Key Account business largely within the SG market
- Spot opportunities for clients within the book of business that line up with their business and marketing goals, as well as minimizing churn and other slowdowns
- Formulate strategic plans to onboard and educate clients through scaled initiatives and programs
- Aligning with Brand Partnerships teams on account plans and building actionable next steps for execution across the year
- Identifying business priorities based on market landscape, client mix, vertical, product adoption and revenue data alongside Brand Partnerships Leads and Client Solutions Country Leads
- Set and drive the strategic direction of the SG Key Accounts client solutions teams; leveraging account and market-level insights to inform the strategy

Building & Managing High Performing Teams
- Tracking team progress and leaning in when coming up with solutions to support attainment
- Educating teams on brand building, media solutions, market sector and/or verticals to level up their consultative selling skills and troubleshooting
- Driving more self-sufficiency within the CST team by optimising operational efficiencies, supporting task prioritisation and adoption of automation
- Be willing to dive in and support campaign management and optimization where required
- Leading by example in setting the expectations for the team, while building an open and supportive culture
- Building coaching and progression plans with team members where required

Stakeholder Management
- Engaging and building relationships with senior clients
- Establishing collaborative partnerships internally with cross-functional teams
- Deepening trusting relationships with Brand Partnerships teams for mutually beneficial outcomes
- Collaborate closely with key accounts brand partnerships lead to set the business direction for the team
- Maintaining a birds eye view on priorities and necessities during client business reviews and audits, working with the Client Solutions Managers on coming up with appropriate narratives and solutions

**Qualifications**:
Minimum Qualifications
- Experience in account management/client services roles in digital marketing, product, consulting, communications, or internet technology, with 5+ years of people management experience
- Solid understanding of media landscape, brand building and marketing as a whole for large, regional or global brands. Deep knowledge of FMCG, Retail/eCommerce and Tech preferred,
- Proven track record of building a profitable book of business
- Experience managing performance advertisers with a deep understanding of their challenges is a plus
- Strategic thinker with experience identifying and leading initiatives to drive business performance and operational efficiencies.
- Ability to gather, analyze and present data to identify insights around the state of the business and build actionable next steps to improve performance
- Solid knowledge & experience in tracking, attribution, and measurement logic; experience using some of the major tools like GA, MMPs, pixel implementation, Brand Lift Studies, and basic troubleshooting knowledge

Preferred Qualifications
- Proactive, positive and exemplifies a growth mindset
- Comfortable with revenue bearing responsibilities and managing team targets
- E-commerce and Creative/Brand Strategy experience is a plus
- Highly organized, confident and self motivated individual that is

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