Manager, Key Accounts
2 days ago
The Manager, Key Accounts and Business Development will be responsible for nurturing and expanding relationships with Baker Tilly Singapore's most valuable clients. This role will focus on understanding client needs, delivering exceptional service, and identifying opportunities to expand Baker Tilly's service offerings within existing accounts. The Key Accounts Manager will act as a trusted advisor, ensuring client satisfaction and will also support in developing and executing Baker Tilly Singapore's growth strategy and supporting business development initiatives.
Key Responsibilities:
Relationship Management
- Develop and maintain strong, long-term relationships with key clients, acting as their primary point of contact.
- Conduct regular client meetings to understand their business needs, challenges, and goals.
- Proactively identify and address client concerns and ensure timely resolution of issues.
- Build rapport with key decision-makers within client organizations.
Account Growth
- Identify opportunities to expand Baker Tilly's service offerings within existing accounts, particularly in target sectors such as Fund Management, Sustainability, and Technology.
- Develop and execute account plans to drive revenue growth and achieve sales targets.
- Collaborate with service line leaders to develop tailored solutions that meet client needs.
- Prepare and present proposals and presentations to clients.
Client Advocacy
- Serve as a client advocate within Baker Tilly, ensuring that client needs are understood and addressed across all service lines.
- Gather client feedback and insights to improve service delivery and enhance client satisfaction.
- Coordinate internal resources to ensure seamless service delivery and client satisfaction.
Market Intelligence:
- Stay informed about industry trends, competitor activities, and client-specific developments.
- Provide insights and recommendations to senior management on market opportunities and client needs.
- Maintain accurate client records and utilize CRM systems to track client interactions and opportunities.
Cross-functional Collaboration
- Work closely with service line leaders, marketing, and other internal teams to ensure alignment and effective service delivery.
- Help to identify and facilitate cross-selling opportunities.
- Provide feedback from clients to internal teams to enable service improvement.
Business Development Support:
- Support the development and implementation of business development plans.
- Manage the lead generation and qualification process.
- Support the marketing of professional services.
Reporting & Administration
- Prepare regular management reports on business development activities.
- Maintain accurate records and documentation.
Skills & Experience:
- Bachelor's degree in business administration, marketing, or a related field
- Minimum of 5 years of experience in key account management or client relationship management and business development within the professional services sector
- Proven track record of building and maintaining strong client relationships
- Strong understanding of the professional services industry and client needs
- Experience in selling professional services and access to a network of corporate and SME customers in Singapore is highly desired
- Experience in building connections and developing marketing initiatives and events
- Strong network within the Singapore business community is an asset
- Excellent communication, presentation, and negotiation skills
- Strong analytical and problem-solving skills
- Ability to work independently and as part of a team
- Proficiency in CRM systems and Microsoft Office Suite
Negotiation
CRM
Lead Generation
Sustainability
Microsoft Office
Ability To Work Independently
Relationship Management
Documentation Skills
Selling
Marketing
Advocacy
Market Intelligence
Advocate
CRM systems
Revenue Growth
Key Account Management
Business Development
Professional Services
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