
Customer Service Associate
2 weeks ago
**Position Overview**:
**Key Responsibilities**:
- **Dispute Resolution**: Handle escalated issues, ensuring timely resolutions and follow-ups.
- **Account Management**: Assist with account verification (KYC), security practices, and transaction issues.
- **Compliance & Security**: Ensure adherence to company policies and guide customers on secure trading practices.
- **Feedback & Reporting**: Collect customer feedback and provide insights to improve services.
**Requirements**:
- Diploma/Degree in any discipline
- Only applicable to **Singaporeans**:
- Minimum 1 to 2 years of experience in a customer service role.
- Strong communication, problem-solving, and multitasking skills.
- Fluency in English in communication and writing in order to liaise with English-speaking clients, multilingual capability is a big plus
- Fluency in Mandarin in communication and writing in order to liaise with Mandarin-speaking clients, management and support staff, is preferable
- Willing to work in rotating shifts (Day & Night), including weekends and public holidays.
Pay: $2,500.00 - $3,000.00 per month
**Benefits**:
- Dental insurance
- Food provided
- Health insurance
Schedule:
- Early shift
- Late shift
- Night shift
- Weekend availability
Supplemental Pay:
- Performance bonus
- Yearly bonus
Work Location: In person
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