Customer Service/Operation Executive

2 weeks ago

Shenton Way, Singapore The Supreme Hr Advisory Pte. Ltd. Full time $3,000 - $3,800 per year
Job Description

Customer Service/Operation Executive (Freight Forwarding)

Salary Range: $3000 to $3800
Working hours: 5 days, 9am - 5:30pm
Location: Changi Airfreight Centre, Singapore

Responsibilities

1. Freight Coordination & Execution

  • Coordinate inbound and outbound air/sea freight shipments from booking to final delivery.
  • Liaise with airlines, ground handlers, transporters, and customs brokers to ensure timely cargo movement.
  • Monitor flight schedules and resolve issues related to delays, offloads, or damages.

2. Documentation & Compliance

  • Prepare and verify shipping documentation such as air waybills (AWBs), invoices, packing lists, and permits.
  • Ensure compliance with Singapore Customs, CAAS (Civil Aviation Authority of Singapore), and other regulatory requirements.
  • Maintain accurate records for audits and reporting.

3. Customer Service & Stakeholder Engagement

  • Communicate with clients and agents to update shipment status, provide quotations, and resolve inquiries.
  • Coordinate with internal departments (Sales, Finance, Warehouse) to meet service standards and customer expectations.
  • Act as a point of contact for urgent or time-sensitive shipments, especially perishables or high-value cargo.

4. Operational Efficiency

  • Track and trace shipments using freight systems and portals (e.g., Cargowise).
  • Propose improvements to standard operating procedures to enhance speed, cost-effectiveness, and accuracy.
  • Conduct regular checks to ensure cargo safety, correct labelling, and compliance with Dangerous Goods regulations if applicable.

5. Problem Resolution

  • Investigate and handle exceptions such as cargo discrepancies, claims, or delays.
  • Provide post-shipment support, including claims processing and corrective action reporting.
  • Escalate complex issues to management with proposed solutions.

6. Team & Facility Coordination

  • Work closely with warehouse and handling agents at Changi Airfreight Centre to manage loading/unloading schedules.
  • Ensure cargo is stored and handled according to airline and regulatory guidelines.
  • Support shift coordination and occasional weekend/after-hours operations when required.

Requirements

  • Min Diploma or equivalent qualification in Logistics, Supply Chain, or related field.
  • At least 3 years of relevant experience in air/sea freight forwarding, preferably in an operations or customer service role.
  • Familiarity with the Singapore air cargo ecosystem, including procedures at Changi Airfreight Centre.
  • Proficiency in freight systems (e.g., Cargowise, e-Freight, Tradenet, CCN Hub).
  • Knowledge of IATA standards, Incoterms, and Dangerous Goods handling (DG certification is an advantage).
  • Ability to prepare and interpret documents such as HAWBs, MAWBs, invoices, and permits.

Interested personnel kindly contact WhatsApp: Ethan)

Han Meng Zhuo | Reg No: R

The Supreme HR Advisory Pte Ltd | EA No: 14C7279

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