Reservation Agent

1 week ago

Singapore CRAIG ROAD PROPERTY HOLDINGS PTE. LTD. Full time

**What do we expect from you?
Under the general guidance of the Reservation Supervisor or any other authorized by the management, handle all room reservation enquiries to the required standard, maintain accurate and complete records of all reservations, and take every opportunity to maximize revenue potential for the hotel through upselling and increasing length of stay.

**How your day looks like**:

- Accountable for maximizing revenue by converting reservation enquiries in accordance with the hotel selling strategy, and providing an excellent standard of customer service.
- To be fully knowledgeable in the operation, functionality and standards required in using Opera and TARS System.
- To adhere to the minimum rate / minimum stay selling strategies, as implemented by the revenue. team, whilst always attempting to gain the highest possible revenue advantage for the hotel
- To input reservations into Opera reservation system, ensuring all details are accurate and complete in line with agreed departmental standards.
- To update any special requests and billing details in Opera.
- To provide polite and friendly response to all incoming telephone enquiries.
- To be fully aware of the hotels facilities and to pass information on to the customers, and to maximize hotel revenue by taking every opportunity to up-sell products and hotel services wherever possible.
- To process all enquiries and reservation confirmations on the same day as receipt.
- To maintain accurate filing systems for all correspondence within the department.
- To build a good rapport with customers / regular bookers on the telephone to encourage future loyalty and business opportunities.
- To identify potential sales leads for the sales team to develop future accounts.
- To be aware of the hotels financial targets and the contribution made by the reservations team in achieving those targets.
- To ensure a high degree of personal skills, accuracy and attention to detail, and a positive attitude.
- To perform as part of a team, assisting colleagues where necessary and carrying out relevant duties as requested by the Reservations Supervisor and Director of Revenue Management.

**How do I deliver this?**
- **Tell it like it is
- **Authentic, honest, you mean it, sincere, true.
- **Have fun and make friends - **fun, energetic, whimsical, upbeat, “wink", casual.
- **I've got your back
- **Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.
- **Play to win**:

- Original, cutting edge, new, "outside the box”; open to new possibilities, different.
- **Right here, right now - **Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.

  • Reservations Agent

    2 days ago

    Central Singapore Emprego SG Full time

    **Location** Singapore, Central Singapore **Job Type** Permanent **Salary** $1,900 - $2,000 Per Month **Date Posted** 1 hour ago Additional Details **Job ID** 12621 **Job Views** 2 **Job Description**: Roles & Responsibilities Reservations Agent Job Responsibilities: - Handle all aspects of reservations for hotel booking - Answer incoming...

  • Reservations Agent

    7 days ago

    Singapore COMO Hotels and Resorts Full time

    COMO Metropolitan Singapore **Property**:COMO Metropolitan Singapore **Position**:Reservations Agent*** **Base Location**:Singapore **Department**:Reservations **Reporting to**:Reservations Supervisor **Job Summary**: As the initial point of guest contact, the Reservations Agent will create a positive first impression of COMO Metropolitan Singapore. Ensure...

  • Reservations Agent

    2 weeks ago

    Singapore UOL CLAYMORE INVESTMENT PTE. LTD. Full time

    **Be part of an amazing team at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape.** The **Reservations Agent **is responsible in coordinating, organizing and facilitating the success of group reservation services Our Expectations: - Print out No-Show and cancellation reports in the absence of Reservations Supervisor. - Print out entered on...

  • Reservations Agent

    1 day ago

    Singapore IBIS SINGAPORE ON BENCOOLEN Full time

    The Reservations Agent is responsible and accountable for all operations in relation to the Reservations area of the Hotel whilst on duty. - All computer input, manual filing procedures and statistical information relevant to reservations must be of high quality. - You should strive to provide the most comprehensive and accurate information, to telephone...

  • Reservations Agent

    1 day ago

    Singapore Westin Hotels & Resorts Full time

    Join to apply for the Reservations Agent role at Westin Hotels & Resorts 1 day ago Be among the first 25 applicants Join to apply for the Reservations Agent role at Westin Hotels & Resorts Get AI-powered advice on this job and more exclusive features. Additional Information Job Number Job Category Reservations Location The Westin Singapore, 12 Marina View,...

  • Hotel Reservation Agent

    2 days ago

    Singapore LVND HOTELS PTE. LTD. Full time

    Job Title Reservations Agent Occupation Reservations Agent (Hotel and Accommodation Services) **Job Description & Requirements**: Flexible for Part time or full time hours of work. Reservations Agent Job Responsibilities: - Handle all aspects of reservations for hotel booking - Answer incoming telephone calls and handle bookings upon inquiry - Liaise...

  • Reservations Agent

    1 week ago

    Singapore MERCURE SINGAPORE BUGIS Full time

    **Responsibilities**: - Reporting directly to the Assistant Reservations Manager, the Reservations Agent is directly responsible for handling telephone enquiries, accepting reservations and the subsequent input in the computer system. - Work closely with all Front Office and Sales & Marketing colleagues, and in particular, Sales & Marketing, providing lead...

  • Reservation Agent

    1 week ago

    Singapore RB CORP PTE. LTD. Full time

    **InterContinental Singapore Robertson Quay**is seeking a dedicated and customer-focused **Reservation Agent**to joiun our dynamic team. As a Reservation Agent at InterContinental Singapore Robertson Quay, you will be the voice and first impression of one of Singapore’s most sophisticated lifestyle hotels. In this role, you will be responsible for...

  • Reservations Agent

    1 week ago

    Singapore PARADOX CLARKE QUAY PTE. LTD. Full time

    Reservations Agent works to achieve optimal mix of rooms and conference sales revenues to achieve budget RevPAR targets. Main duties include but not limit to: - To manage telephone reservation request - To manage fax reservation request - Liase with Front Office in regards of any reservation issues - Download e-commerce bookings - Download TRUST bookings -...

  • Reservations Agent

    1 day ago

    Singapore DAISHO DEVELOPMENT SINGAPORE PTE LTD Full time

    Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. - Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property...