
Customer Service Officer
2 days ago
About the role
The incumbent will be part of a larger team within the Energy and Projects department in providing seamless and customer-focused solutions to support the achievement of business objectives.
What you will be doing
- To act as focal point for all customer’s queries (Commercial / Service related)
- To ensure compliance of Customer’s SOPs at all times
- Coordinate and arrange day-to-day operations and transactions for freight forwarding and other related activities (Arrange bookings with carriers / co-loaders and execute all pertinent shipping documents eg. Commercial Invoice & Packing List, AWB / BL issuance, Permit, COO issuance, Shipping order, trucking instruction, shipping certificate, subsidiary certificate, forwarder cargo receipt, export subsidiary certificate, BIETC, CNCA, COC, ECTN and etc)
- Manage job file creation, costing and other data entries in Cargowise
- To act as control tower by managing / monitoring shipments arranged by Network offices.
- Send timely pre-alerts and shipping advices to customers and Bollore network offices
- Coordinate dispatch of shipping documents to customers and Bollore network offices
- Assist for rates sourcing with various stakeholders for services not in the customer’s contract and to quote to the customer for rates acceptance
- Preparation and submission of OHR, Shipment Status Report and any other reports as required by the customer
- To work with Regional and Singapore team for data quality related matters
- Ensure proper and timely billing / closing of all job files
**Requirements**:
- Diploma / Degree preferred
- Minimum 3 years' experience in freight forwarding (Seafreight & Airfreight)
- Oil & Gas and or Industrial Projects background is a plus
- Ability to work independently, meticulous, self-motivator and a team player
- Ability to cope in fast pace environment
- Proficient in Microsoft Excel
- DGR trained would be an advantage
- Possess excellent communication and interpersonal skills
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