Customer Service Officer

2 weeks ago


NorthEast Singapore Bollore Logistics Asia Pacific Full time

**About the role**

The incumbent will be part of a larger team within the Logistics department in providing seamless and customer-focused solutions to support the achievement of business objectives.

**What you will be doing**

**Customer Service Support**
- Ensure customer’s orders are processed in a timely and accurately manner
- Ensure reports are submitted on a timely to established customer’s schedules
- Investigate root-cause of operation incidents and service failures, make recommendation to the CS Managers / Management for improvements
- Liaise and update customer closely to resolve customer orders or shipments related issues

**Cycle count**
- Initial cycle count as per schedule
- Ensure proper keeping of cycle count sheet for audit trail purpose
- Be responsible in reconciling all stock discrepancies

**Others**
- Inventory Management for Customer’s WMS system
- Ensure all billings are done timely & accurately with all necessary supporting documents
- Adhere to relevant Standard Operating Procedures (SOP) and Work Instructions (WI).
- Maintain and ensure safe keeping and traceability of relevant customer’s document / records
- Capture and update on all CSD KPI measurement, orders management, and orders’ turnaround time metrics etc.
- Collate and compute the monthly KPI report
- Achieve & maintain consistent KPI, make suggestions to improve when necessary
- Additional functions as mandated by Management

**Requirements**:

- Preferably Diploma in Logistics or Business Admin
- Customer Service Orientated and team player
- Product and System knowledge & MS Office Skills



  • Singapore Customer Service Officer (Luxurious Beauty Spa) Full time

    **- Prestigious Beauty Company (Luxurious Skin & Body Spa)** ** Competitive BASIC & Attractive Company Benefits** ** Great working environment** ** Location: Town/Central** ** Full-time position; 5.5 days work week** **Responsibilities**: - Greet and receive walk-in customers, telephone inquiries - Schedule booking of appointment for beauty treatments,...


  • Singapore Customer Service Officer (Luxurious Beauty Spa) Full time

    Our clients are well-known Luxury Retail Brands. We seek a store-based Store Room Assistant to join the dynamic team. - Location: Town/Central - 5-days work week - Permanent / Full-Time position **Responsibilities**: - Handling in-coming / out-going stock for the boutique outlet. - Perform quantity and quality checks for the incoming stock from when...


  • Singapore SAFRA National Service Association Full time

    **Customer Services Officer (4 months maternity cover)** **1. Main / Key Responsibility(ies)**: Perform Customer Service duties at the frontline counter. - Attend to general members’ and guests’ enquiries on Clubhouse and association level activities and facilities. - Process all Clubhouses booking in the computer system (SAFRA Management System -...


  • Singapore GLOBAL WATCH SERVICE CENTRE PTE. LTD. Full time

    Minimum N or O level - Good communication and administrative skills - Previous customer service experience is plus. - Knowledge of Micro-soft Office esp Excel & Word, is a MUST - Knowledge of watch industry/ interest in watches is an advantage. - Attention to details is important, especially during check-in watches. Not Specified


  • North-East Singapore Bollore Logistics Asia Pacific Full time

    About the role The incumbent will be part of a larger team within the Energy and Projects department in providing seamless and customer-focused solutions to support the achievement of business objectives. What you will be doing - To act as focal point for all customer’s queries (Commercial / Service related) - To ensure compliance of Customer’s SOPs at...


  • Singapore GLOBAL WATCH SERVICE CENTRE PTE. LTD. Full time

    **Duties & Responsibilities** Ø Ø Ensure high standards and excellence in customer service experience for all enquiries. Ø Attend to check-in watches brought in by customers. Ø Process document for check-in and take photographs of check-in watches. Ø Liaise with Chief Technician for Assessment and prepare quotation to inform customers. Ø Follow-up...


  • Jurong East, Singapore TUV Nord - Avanta Academy Full time

    **Fresh Graduates are Welcome : Minimum Diploma Level** TIUV Nord - Avanta Academy is a Singapore-based educational institute offering a wide range of programs including Diplomas, Advanced Diplomas, Certificate Courses, and WSQ courses. It specialises in areas such as Food and Beverage Management, Tourism and Hospitality Management, Workplace Safety and...


  • Jurong East, Singapore Freight Links Express Archivers Pte Ltd Full time

    Liaise with both internal/external customers and supplier (transporter) on all warehousing/transhipment activity - Process customer orders and inventory system updating - Provide efficient customer service by working closely with warehouse team to ensure accurate and timely releasing of goods to customer - such as witness goods loading and unloading -...


  • East Singapore TSTAR Recruit Pte. Ltd. Full time

    **Our esteemed client, is searching for a Customer Service Officer**: **Responsibilities**: - Handling telephone calls, answering enquiries on the Clubs facilities and functions. - Cashiering duties. - Membership services collection of sub-fees - Administrative duties E.g. safe-keeping and proper recording of issuance of keys and administrative tasks as...


  • East Singapore ST Recruitment Centre Full time

    “Customer Service Officer” (Sports & Recreation) Cheerful Personality, Creative, Customer Service Orientated, and Goal-Orientated / Good PC Skills **Working Schedule**: 06:45am to 04:00pm / 10:45am to 08:00pm / 01:45pm to 11:00pm 5 day work, 2 day off. Staff transport provided at Bedok (6:30am only) and Tanah Merah MRT stations For those who lives...


  • Jurong East, Singapore The Write Connection Pte Ltd Full time

    The Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. We comprise over 100 professionals dedicated to one mission: to nurture generations of critical yet compassionate thinkers. We are committed to delivering first-class and well-rounded English enrichment to our customers. **Responsibilities**: -...


  • Singapore SERVICE CONNECTIONS HR CONSULTANCY PTE. LTD. Full time

    **CONTRACT JOBS!**: **(5 Months)**: **TEMP CUSTOMER SERVICE OFFICER**: **(LOCAL ADMISSIONS)**: SINGAPOREANS/ PRs ONLY **( **Salary - **$2,000 to $2,300 **) **LOCATION** Jurong | Pioneer **JOB DESCRIPTION** - To assist in answering calls for the Call Centre. - Assist in other ad hoc duties assigned by the reporting Supervisor. **WORKING HOURS** - Mondays...


  • North-East Singapore Bollore Logistics Asia Pacific Full time

    **About the role** The incumbent will be part of a larger team within the O&G department in providing seamless and customer-focused solutions to support the achievement of business objectives. **What will you be doing** - To act as focal point for all customer’s queries (Commercial / Service related) - To ensure compliance of Customer’s SOPs at all...


  • Singapore CIVIL SERVICE CLUB Full time

    About the PositionWe are seeking a dynamic and results-driven Clubhouse Executive to join our team at CIVIL SERVICE CLUB. As a key member of our operations team, you will play a critical role in delivering exceptional customer experiences and ensuring the smooth operation of our clubhouse.ResponsibilitiesManage the front office, including check-in and...


  • Singapore UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...


  • Jurong East, Singapore PacificLight Power Pte Ltd Full time

    **Responsibilities**: - Provide excellent customer service in the retail front office operations. - Handle incoming enquiries and requests from residential customers. - Engage in daily operations, actively contributing to problem resolution and providing customer service support. - Explain invoices, address account-related queries, and manage retail...


  • East Singapore Anradus Pte Ltd Full time

    Industry/ Organization Type: Security System Service Provider - Position Title**:Customer Service Officer**: - Working Location: East (Nearest MRT: Tai Seng) - Working Hours: 5 days (Monday-Friday, 9 am-6 pm) - Salary Package**:Up to SGD 2400 + Variable Bonus**: - Duration: Contract (Yearly renewable) **Key Responsibilities** - Making & receiving customer...


  • East Singapore Anradus Pte Ltd Full time

    Industry/ Organization Type: Security System Service Provider - Position Title**:Customer Service Officer**: - Working Location: East (Nearest MRT: Tai Seng/Paya Lebar/Ubi) - Working Hours: 5 days (Monday-Friday, 9 am-6 pm) - Salary Package**:Up to SGD 2400 + Variable Bonus**: - Duration: Permanent **Key Responsibilities** - Make & receive customer...


  • East Singapore Anradus Pte Ltd Full time

    Industry/ Organization Type: Security System Service Provider - Position Title**:Customer Service Officer**: - Working Location: East (Nearest MRT: Tai Seng) - Working Hours: 5 days (Monday-Friday, 9 am-6 pm) - Salary Package**:Up to SGD 2400 + Variable Bonus**: - Duration: Contract (Yearly renewable) **Key Responsibilities** - Making & receiving customer...


  • East Singapore Anradus Pte Ltd Full time

    Industry/ Organization Type: Security System Service Provider - Position Title**:Customer Service Officer**: - Working Location: East (Nearest MRT: Tai Seng/Paya Lebar/Ubi) - Working Hours: 5 days (Monday-Friday, 9 am-6 pm) - Salary Package**:Up to SGD 2400 + Variable Bonus**: - Duration: Permanent **Key Responsibilities** - Make & receive customer...