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Customer Service Officer #66269

2 weeks ago

East Singapore Anradus Pte Ltd Full time

Industry/ Organization Type: Security System Service Provider
- Position Title**:Customer Service Officer**:

- Working Location: East (Nearest MRT: Tai Seng)
- Working Hours: 5 days (Monday-Friday, 9 am-6 pm)
- Salary Package**:Up to SGD 2400 + Variable Bonus**:

- Duration: Contract (Yearly renewable)

**Key Responsibilities**
- Making & receiving customer inquiry calls
- Handling customer complaints and Responding to customer reviews
- Collecting & analyzing customer feedback
- Support software training & software installation with customer
- Intervention driver fatigue cases for commercial bus & SME companies
- Assist in the retrieval of camera footage for customers
- Prepare usage report for sales team for grants claim
- Prepare telematic reports for customers to improve driver behaviours & help reduce accident cases
- Data analytics for software & product accuracy
- Back-end QC check for new vehicle installation project
- Observe & monitor for server performance
- Arrange Company product installation or maintenance booking with the customer

**APPLY NOW**
- Min. Diploma
- Min.1 year of working experience in a customer service role

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Pay: $2,200.00 - $2,400.00 per month

Schedule:

- Late shift

License/Certification:
Work Location: In person