Graduate, Engineer Field Ops
4 days ago
Graduate, Engineer Field Ops -34975
**Profession**
Graduates
**Work Location**
Asia Pacific-Singapore-Singapore
**Schedule**
Full-time
Description
As **Graduate, Engineer Field Ops**, you will assure SITA's competitive strength and business growth through the provision of the highest quality technical field services to SITA customers in airports and at their premises and by actively seeking new field service revenue opportunities locally.
Perform all field services activities according to SITA standards and procedures, maximizing customer satisfaction by the delivery of first class on-site field maintenance and support activities. To manage and assist the field services team to ensure service delivery quality is maintained through direct assistance in implementing and improving working processes and procedures.
Roles performed in the context of Internal Desktop vary slightly in the sense that the main customers are Internal at SITA, specific Airline/Airport experience is not necessary, and that there are no specific billing responsibilities. For the technical competencies, only a high level knowledge of LAN Protocol Troubleshooting, WAN Troubleshooting, and LAN Equipment Configuration is necessary and knowledge/experience on specific tools is not required.
The world is changing. Are you ready to define with future of travel with us?
**What you will do**
- Provide field operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs).
- To ensure the correct functioning and maintenance of all internal and external customer IT equipment and services.
- When required, perform onsite interventions as a result of a Service Desk request as soon as possible, and within the terms of the customer contract and SLAs.
- When required, act as the customer SPOC and co-ordinate the scheduling of the onsite intervention with Customer's, internal resolver groups, and the Service Desk ensuring the highest level of customer services and communications are maintained to resolve the fault and incident within the prescribed SLA.
- Carry out site surveys for new customer premises for preparation for new product and services installation under the guidance of senior team members.
- Ensure that all staff adheres to installation guidelines and industry best practices in order to deliver quality Field Operations.
- Ensure that all staff use the appropriate tools and equipment to perform the installation, intervention, and repairs in accordance with the Field Operations guidelines and instructions where provided.
- Reporting and escalating all observed problems to proper SITA operational escalation points.
- Carry out preventive maintenance of equipment in accordance with agreed schedules and to manufacturer specifications.
- Report on the monthly performance of the workshop and provide feedback to the Global Operations regional management teams.
- To ensure the field services team adheres to the highest working standards for all interventions and repair targets by providing guidance, support and direct management.
- Perform tests on hardware and software components and be responsible for the co-ordination of local acceptance testing with Customers and 3rd parties.
- Ensure that all the required Field Service data is provided and recorded in the correct fields in the SITA Service Hub record for all assigned Incidents & Change Orders.
- Support Management on escalated issues, as and when required.
- In the support of the performance management process, provide personal feedback on performance of co-workers to the Lead Engineer.
**Qualifications**:
**Who you are**
- A passion for the aviation industry, and a curiosity to understand how IT solutions deployed at airports make life for travellers more convenient
- Keen to pursue Field Operation as a career
- Enthusiasm and a willingness to learn
- Positive, hardworking, resourceful, critical thinking and problem-solving worker with good communication skills.
- Possess relevant degree qualifications in ICT, Computer Science, Information Systems (IS), IS Security or related disciplines
**What you can expect**
- Get assigned to a Buddy and a Mentor that will guide you throughout your Graduate experience.
- Be a part of a Graduate community - both local and global.
- Have access to both Technical and soft skills development training.
**What we offer**
SITA’s workplace is all about diversity: many different countries and cultures are represented in our workforce, and colleagues who’ve been working here for decades collaborate with those just out of college and early in their careers. SITA is a place of change and constant improvement, where we're always pushing ourselves to find better ways of doing things: smarter, quicker, easier, for us and our customers and for their customers too.
And we offer all the good stuff you’d expect like holidays, bonus, flexible benefits, medical policy, pension p
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