Field Engineer Intern #generalinternship

7 days ago

Singapore Singtel Full time

**Field Engineer Intern #GeneralInternship**:
**Date**:12 Nov 2024

**Location**: Singapore, Singapore

**Company**:Singtel Group
- At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all._

**Be a Part of Something BIG**

Join the Service Delivery & Ops team to learn more about network operations.

**Make an Impact**
- Track and manage the orders under the Operations Support Team
- Perform day to day provisioning of fibre based products such as MetroE, Ethernet link, ISDN, Giga-wave, Elite and Evolve
- Ensure the orders are commissioned on CRD (Customer Request Date)
- Assist customer and Customer Fronting Unit (CFU) in provision matters
- Support Business to manage and provide excellent service to customers
- Perform Patching and CPE provisioning to support Singnet Migration Project at the different areas
- Isolate and troubleshoot the problems during provisioning
- Work closely with LTC/ODC Team for any backend issue and assisting investigating on escalation cases and complaint on LTC/ODC matters
- Assisting Manager and Team Lead to compile daily orders from system and monthly billing reports or any other duties assigned

**Skills for Success**
- Currently pursuing a Diploma in Electrical Engineering or related field
- Passion in field work
- Experience in fibre based products
- Demonstrate high level of customer focus to internal and external customers
- Possess interpersonal and communication skills in a multicultural environment
- Good planning and organisation skills
- Independent and capable of decision making and problem solving
- Highly motivated and able to work independently under pressure
- Good communication and written skills
- Good report writing and presentation skills

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