Field Dispatcher Intern #generalinternship

6 days ago

Singapore Singtel Full time

**Field Dispatcher Intern #GeneralInternship**:
**Date**:12 Nov 2024

**Location**: Singapore, Singapore

**Company**:Singtel Group
- At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all._

**Make an Impact by**:

- Provide specialist technical support for customers. Receive, detect, diagnose, test, isolate and resolve network problems across all Singtel network platforms (Fibre, Ethernet, GPON and IP).
- Ensure fault management procedures are followed and adhered to and those key stakeholders within the company are informed of customer and network faults as required.
- Ensure that customer Service Level Agreements are met and that the customer is provided with regular updates pertaining to their fault.
- Update of ticketing system for daily fault clearing and routine maintenance purposes.
- Be onsite to investigate and resolve transmission link problem occurring at customer’s end.

**Skills for Success**:

- Currently pursuing a Diploma in Engineering or related field.
- Technical knowledge with current and next generation voice and data networks, interfaces, systems and technology used.
- Experience with fibre, Ethernet and GPON.
- Demonstrated experience in a customer focused environment.
- Demonstrated trouble shooting and analytical skills.
- Excellent organisation skills with the ability to follow things through to completion with good self-management and work organisation skills.

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