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IT Customer Support

3 weeks ago

Singapore SMART FORTE CONSULTING LLP Full time

Provide assistance and support to customers regarding to IT matters
- Perform equipment warranty and contract validation, inform customer the scope of warranty for the equipment before creating a repair case in system.
- Perform cost estimation based on guidelines sharing with customers on cost of repair
- To ensure receive payment before releasing equipment to the customer.
- To provide customer with 1st level troubleshooting.
- To resolve customer issues up front should there be non-hardware related or can be resolved by not replacing any hardware.
- To note down customer’s unit existing physical condition and accessories if any and obtain customer’s acknowledgement.
- To handle and manage customer escalation, follow-up with respective HP personnel until resolution is offered and issue is resolved.
- Other adhoc task as assigned.

Job Requirements
- Diploma / Nitec holder
- **Welcome entry level - Training Provided**:

- **Passion in Customer Service**:

- **Interested to work in IT industry**:

- Good communication skills
- **5 days work **(9am to 6.30pm) at **Henderson road **(Bukit Merah / Redhill)
- Salary $2200 - $2800
- Start work immediately or within short notice