Apac Business Process Strategist, Smb

4 days ago

Singapore TikTok Full time

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy.

TikTok's SMB team aims to help businesses and brands of all sizes unleash their creative side, connect with our audience, or perhaps be discovered From designing scaled sales and service delivery programs to ensuring our customers have best-in-class tools and products at their fingertips, our SMB team combines operational expertise with a customer-centric mindset to help businesses achieve their marketing goals on TikTok, no matter how big or small.

**Responsibilities**:

- Work with project teams that build processes to scale and establish sustainable growth
- Work closely with cross-functional partners (sales, analytics, operation, product) to improve our SMB service & support systems
- Plan and manage process and operations SMB projects from problem definition to final execution
- Optimize sales processes to ensure best-in-class sales delivery and customer experience

**Minimum Qualifications**:
1. 5+ years of work experience in process management, management consulting or other relevant process roles in high tech organizations
2. Experience with operations research, design thinking, and program management
3. Able to implement top down, data-driven approach

**Nice-to-Haves**:
1. Previous experience in process or program management, or related certificates (PMP, CAPM etc)
2. Operations research or quality design experience
3. Background in online ad sales and customer experience
4. Understanding of the digital landscape and passionate about technology

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We believe individuals should not be disadvantaged because of their background or identity, but instead should be considered based on their strengths and experience.

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