Assistant Vice President, Mis Automation
1 week ago
**About UOB**:
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
**About the Department**:
Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.
We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.
Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.
**Responsibilities**:
- Identifying opportunities for automation within the workforce management system.
- Developing, implementing, and maintaining automated workflows and processes to streamline scheduling, reporting, and other WFM tasks.
- Integrating automation tools and software with existing WFM systems and platforms.
- Collaborating with WFM and IT teams to ensure seamless automation implementation.
- Monitoring and fine-tuning automated processes to improve efficiency and accuracy.
- Troubleshooting and resolving issues related to WFM automation systems.
- Providing training and support to WFM staff on using automated tools effectively.
- Staying updated on industry best practices and emerging technologies to continuously enhance WFM automation.
**Job Requirements**:
- Significant experience in designing, implementing, and maintaining automation solutions in a WFM context. This could include experience with Robotic Process Automation (RPA), scripting, and workflow automation.
- A solid understanding of workforce management processes, including demand forecasting, scheduling, and performance analysis, is essential to identify areas where automation can be applied effectively.
- Proficiency in automation tools and technologies, such as Qlix sense, RPA platforms (e.g., UiPath, Automation Anywhere), scripting languages (e.g., Python, JavaScript), and workflow automation tools (e.g., Zapier, Microsoft Power Automate).
- Strong analytical skills to assess processes, identify automation opportunities, and measure the impact of automation on efficiency and accuracy.
- Effective communication skills to collaborate with various teams, explain automation solutions, and provide training to WFM staff.
**Be a part of UOB Family**:
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