Special Projects Intern, Digital Services

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started We have much room for improvement and many ideas that will further shape the industry.

The Digital Services team provides e-commerce sellers with a suite of digital tools that automates and optimizes the most challenging aspects of the e-commerce process, allowing users to streamline order fulfillment and manage customer experience across various digital channels and platforms, integrating it with our delivery services to create a hassle-free experience.

**Responsibilities**:

- Project Support: Assist in planning, executing, and coordinating various special projects across different departments. Collaborate with team members to ensure project milestones are achieved within defined timelines.
- Research and Analysis: Conduct comprehensive research on industry trends, competitor analysis, market opportunities, and other relevant topics. Summarize findings and provide actionable insights to support decision-making processes.
- Data Collection and Management: Collect, organize, and analyze data related to special projects. Develop and maintain databases, spreadsheets, and other tools to track project progress and outcomes. Prepare reports and presentations to communicate project results effectively.
- Cross-Functional Collaboration: Collaborate with teams from different departments to gather inputs, coordinate efforts, and facilitate information sharing. Assist in creating alignment and fostering collaboration among stakeholders involved in special projects.
- Process Improvement: Identify opportunities to streamline processes, enhance efficiency, and optimize project outcomes. Propose innovative ideas and solutions to improve project management methodologies and implement best practices.
- Documentation and Reporting: Create and maintain project documentation, including project plans, timelines, meeting minutes, and other relevant records. Generate regular reports to update stakeholders on project status, key milestones, and potential risks.
- Support Ad Hoc Initiatives: Contribute to various ad hoc projects and assignments as needed. This may include assisting with event planning, conducting market research, drafting communication materials, or performing other duties as assigned.

**Requirements**:

- Currently enrolled in a Bachelor's or Master's degree program in business administration, management, economics, or a related field. (Recent graduates may also be considered.)
- Strong organizational skills with the ability to handle multiple projects simultaneously and meet deadlines.
- Excellent research and analytical abilities to gather and synthesize information effectively.
- Proficiency in using productivity tools such as Microsoft Office Suite (Word, Excel, PowerPoint)
- Exceptional written and verbal communication skills to present information clearly and concisely.
- Strong interpersonal skills and the ability to work collaboratively in a cross-functional team environment.
- Self-motivated and proactive attitude with a willingness to take initiative and learn new concepts quickly.
- Detail-oriented mindset and a commitment to delivering high-quality work.