Visa Assistant

**Job no**: 523489
**Brand**: FCM
**Work type**: Full time
**Location**: Singapore
**Categories**: Corporate & Group Travel

**Are you looking to start with a new opportunity in the travel industry?**

FCM is one of the world’s largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries, FCM’s flexible technology anticipates and solves client needs, supported by experts who provide in-depth local knowledge and duty of care as part of the ultimate personalised business travel experience. As part of the ASX-listed Flight Centre Travel Group, FCM delivers the best market-wide rates, unique added-value benefits, and exclusive solutions. A leader in the travel tech space, FCM has proprietary client solutions. FCM provides specialist services via FCM Consulting and FCM Meetings & Events.

**About the Opportunity**
- Answer all visa related enquiries, providing advice to travel consultants on visa requirements and procedure.
- Manage Visa knowledge database and be contact point for TC/AM/BDM on Visa related questions
- Ensure FCM Visa delivery from and to client have a secure and safe process
- Maintaining and updating current visa database
- When required, assist to submit visa to Embassy nearby office if the despatch/visa team is down.
- Assist visa enquiry for MY, HK & SG teams including updating their visa page when their visa team is down and/or despatch team is out for errand
- Compiling and maintaining quarantine hotels for all 3 markets
- Maintain Navigator consistency for layout in 3 markets
- Assist despatch team to ensure consultant post invoice timely once visa is approved
- Regular catch up with MY, HK & SG visa team for latest markets updates
- Refresh training for operations on latest updates when required
- Continue to improve FCM Visa service quality, such as online project and delivery of Visa services on Online booking systems.
- Responsible to improve Visa services attachment ratio

**Job Requirements & Competencies**
- Excellent command of both spoken and written English
- Minimum two years working experiences, preferred in services industry
- Mature, independent, self-motivated, client service oriented and team spirited

**Work Perks - What’s in it for you**:
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

You will be rewarded with competitive market salary. You will also be equipped with relevant training courses and tools to set you up for success with endless career advancement and job opportunities all over the world.
- **Generous remuneration structure** and a highly competitive salary
- **Fun and Energetic culture**: At the heart of everything we do at FCM is a desire to have fun and be yourself
- **Work life Balance**: We believe in “No Leave = No Life” So have your own travel adventures with paid annual leave
- **Travel perks**: You'll have access to plenty of industry discounts to ensure you continue to broaden your horizons
- **A career, not a job**: We believe in our people brightness of future. As a high growth company, you will have the opportunity to advance your career in any direction you choose whether that is locally or globally
- **Enjoy the freedom and flexibility** with our Flexible Working Arrangement
- **Reward & Recognition**: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it
- **Love for travel**: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.

**We’d love to hear from you if you have...**

**#LI-JP1#FCMAS#LI-Onsite**

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