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Visa Executive
3 weeks ago
**Job no**: 511701
**Brand**: FCM
**Work type**: Full time
**Location**: Singapore
**Categories**: Operations & Professional Services, Corporate & Group Travel
**Key Responsibilities**:
1. Answer all visa related enquiries, providing advice to travel consultants on visa requirements and procedure.
2. Manage Visa knowledge database and be contact point for TC/AM/BDM on Visa related questions
3. Ensure FCM Visa delivery from and to client have a secure and safe process
4. Maintaining and updating current visa database
5. When required, assist to submit visa to Embassy nearby office if the despatch/visa team is down.
6. Assist visa enquiry for MY, HK & SG teams including updating their visa page when their visa team is down and/or despatch team is out for errand
7. Compiling and maintaining quarantine hotels for all 3 markets
8. Maintain Navigator consistency for layout in 3 markets
9. Assist despatch team to ensure consultant post invoice timely once visa is approved
10. Regular catch up with MY, HK & SG visa team for latest markets updates
11. Refresh training for operations on latest updates when required
**Commercial**
1. Continue to improve FCM Visa service quality, such as online project and delivery of Visa services on Online booking systems.
2. Responsible to improve Visa services attachment ratio
**Key Requirements**:
1. Excellent command of both spoken and written English
3. Minimum two years working experiences, preferred in services industry
4. Mature, independent, self-motivated, client service oriented and team spirited
