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Visa Assistant

3 weeks ago

Singapore Embassy of the United States of America Full time

This position performs a wide range of consular duties associated with delivering nonimmigrant visa (NIV) services, in accordance with the NIV unit’s standard operating procedures and established visa processing guidelines. Incumbent performs data-entry, document review, correspondence, passport manifesting, visa printing, and other general office work. Customer service focus is essential in a visa unit that addresses applicants in person daily. The position requires a high-level of attention to detail to spot trends or potential issues and escalate those as necessary. The job holder is fully cross trained to function in any role as required by visa demand and scheduling.

**Requirements**:

- Successful completion of secondary school or high school education is required.
- Must have good working knowledge of oral and written English language skills.
- Must have good working knowledge of oral and written in at least one designated language (Mandarin, Malay, Tamil, Burmese, or Hindi).
- Must have good skills for drafting written correspondence in both English and local language.
- Must be competent in MS Office (Word, Outlook, Excel, PowerPoint) software programs.
- Must be able to deal effectively with the public, exercising tact, and be able to work under continuous pressure and time constraints.
- Must demonstrate attention to detail, ability to work effectively as a member of a team as well as independently with mínimal supervision, and strong interpersonal skills.

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