Desktop Support Engineer L1

2 weeks ago


City Hall, Singapore Total IT Global Full time

**We’re Hiring - Desktop Support Engineer | Canberra**

**About Us**:
At **Total IT Global**, we elevate digital journeys with cutting-edge innovation to achieve the vision of ‘the enterprise of the future’. With a comprehensive portfolio of hardware and managed IT services, we enable high-growth enterprises through complex digital transformations across the entire IT asset life cycle.

**Role**: Desktop Support Engineer (Casual Dispatch)
**Location**: Canberra

**Responsibilities**:
Handle inbound calls, troubleshoot, document solutions in ticketing systems
Perform break-fix, fault diagnosis & resolution (Windows, AD, O365, Networking, Printers)
Support Intune, Autopilot, BitLocker, SCCM, and related technologies

**Requirements**:
Experience with ServiceNow/ITSM tools
Strong skills in Microsoft Intune, Autopilot & PC building (SCCM)
Knowledge of Active Directory, GP updates, imaging & installations
Good communication & customer service skills
Flexibility to work on projects/off-hours support when needed

Join us and be part of a global team enabling **digital transformation** worldwide

Pay: $1,940.85 - $3,000.00 per month

**Benefits**:

- Health insurance



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