Desktop Support Engineer L1

2 weeks ago

City Hall, Singapore Total IT Global Full time

**We’re Hiring - Desktop Support Engineer | Singapore**

**About Us**
At **Total IT Global**, we elevate digital journeys with cutting-edge innovation to achieve the vision of ‘the enterprise of the future’. We have a comprehensive portfolio of hardware and managed IT services for digital workplaces and data centers. We partner with high-growth enterprises to guide them through complex digital transformations with a consultative approach, offering customized solutions and services across the entire IT asset life cycle. Constant innovation and service excellence continue to position Total IT Global as a Digital Experience Enabler at the leading edge of innovation.

**Role**: Desktop Support Engineer
**Location**: Singapore

**Roles & Responsibilities**
- Receive inbound calls, answer queries, troubleshoot, and document steps in ticketing systems
- Facilitate customer resolutions, engaging supervisors/managers to ensure operational consistency
- Perform break-fix, fault diagnosis, and resolution across customer operating systems and platforms

**Required Technical Skills**
- Ticketing Systems: ServiceNow / ITSM / CA
- PC Building using SCCM
- Active Directory, Group Policy updates, re-imaging of laptops, BitLocker
- Microsoft Intune, Autopilot
- Network printers, networking, installations & troubleshooting

**Functions Include**
- Support Windows 7-10, Microsoft Active Directory, MS Office 365
- PC hardware installation and troubleshooting, enterprise antivirus, and helpdesk ticketing
- Provide first-level contact and resolution for customer issues
- Knowledge of Mac OS to support Apple users
- Perform general maintenance and remedial repairs on desktops, laptops, and peripherals
- Troubleshoot network connectivity and workstation hardware/software using diagnostic tools
- Broad understanding of IT (Networks, Servers, AV, Smart Devices, Telecoms)
- Work in a project-based environment requiring flexibility and teamwork
- Provide timely updates on issues and resolutions in ticketing systems

**Requirements**:

- Excellent communication and customer service skills
- Willingness to work off-hours/weekends if required for projects or emergency support
- Ability to coordinate with third-party vendors for complex issue resolution

Pay: $1,940.85 - $3,000.00 per month

**Benefits**:

- Health insurance

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