Manager, Business Office

SingHealth Community Hospitals

**Manager, Business Office (Billing)**:

- Job Category: Administration
- Posting Date: 10 Sept 2025

Join our dynamic Billing team as a Manager, where you will play a pivotal role in leading healthcare billing excellence whilst driving the transformative implementation of the National Billing System. This position offers the opportunity to shape billing processes, develop your team, making a direct impact on healthcare finance operations. In this role, you will be involved in the following areas:
**Charging/ Billing Roles**
- Administer the charging and billing rules in SAP-ISH & eCCAP systems to ensure compliance with established policies and procedures
- Maintain master records in SAP-ISH & eCCAP that control billing system configurations
- Ensure timely and accurate charging to patient accounts and oversee third-party payor claim submissions (e.g. CPF Board, private medical insurers, MCPS, etc.
- Represent BO-Billing in inter-department meetings and collaborate on issues affecting patient billing

**Team Leadership and Supervision**
- Lead a team of Billing staff to achieve departmental KPIs and operational targets
- Schedule work assignment and allocate resources for adequate coverage
- Set clear expectations, manage staff career development, and foster positive team culture

**Customer Service**
- Handle public enquiries and complaints efficiently, courteously and professionally
- Provide clear explanations for billing enquiries from patients and family members
- Escalate complex situations and collaborate with other departments for prompt service recovery and patient satisfaction

**Purchased Services Management**
- Oversee purchased services from external parties accurate and timely charging to patient bills
- Administer purchase and charging of specialised nursing non-stocked items consumed or used by the wards
- Conduct regular compliance audits

**System Enhancement & Roll-Outs, National Billing System (NBS)**
- Represent BO-Billing in user requirement gathering and User Acceptance Testing for system enhancements
- Establish SOPs, and train staff for system implementations and new service roll-outs
- Support the implementation of NBS as the designated expert user and/or primary trainer
- Analyse, identify, and report gaps between existing business requirements and NBS functionalities and establish new SOPs and work instructions
- Represent BO-Billing in discussions with Synapxe, system vendors, and external stakeholders regarding billing and finance systems

**Others**
- Provide management decision support through data extraction, collation, and business analysis as required
- Ensure timely reporting to MOH, management and other stakeholders
- Facilitate external audits and respond to auditor requirement and queries

**Job Requirements**:

- Degree in Accountancy, Business Administration (major in Accountancy or Finance) or Professional Accounting Qualification (ACCA or CA) is preferred
- Minimum 5 years of experience in Accounting/ Finance field; 2 years of supervisory experience
- Prior experience in a healthcare setting will be an advantage
- Ability to thrive in a dynamic, fast-paced environment
- Strong interpersonal and communication skills with the ability to get stakeholder support
- Collaborative team player skilled in managing cross-functional and institutional relationships
- Adept at navigating complex, ambiguous, and challenging situations
- Excellent organisation and prioritisation skills
- Systematic and able to work independently under tight deadlines
- Req ID: 4325