Porter

5 days ago

Singapore PHOENIX OPCO PTE. LTD. Full time

Are you currently working in a service based environment and looking to take your skills to one of the most exciting new brands to hit Singapore?

Are you stuck in an office or a retail store, desperate to show the world how you can wow customers at every interaction?

Do you dream of an ever changing, fast paced team environment where you get coaching and development from some of the greatest names in the industry?

We are looking for people just like you

QT Singapore is our latest and one of the most exciting new openings in our companies history. Our first venture into Asia, bringing the unique QT brand and world class service standards to one of the worlds leading entertainment, dining and travel destinations.

Aside from being involved from the ground up of what will be one of the most talked about new hotel openings in Singapore for 2024, we offer the following incentives to our staff
- Market leading, competitive salary packages paid above industry rates
- Unrivalled opportunities for development and growth
- Training and coaching from leading names in global hospitality leadership
- A commitment to employees that work-life balance being paramount to a successfully performing team

If you are working in any service based environment, whether it be in a retail store, an office, within the leisure industry or you are an entrepreneur we want to hear from you. We want to take everything that is good about you and teach you the ways of QT, to turn you into a hospitality superstar.

With the right attitude and a willingness to learn an exciting career in this world awaits you

Ensure that each guest experiences a memorable stay from arrival, during the stay, through to departure, in line with hotel policies and procedures during the assigned shift.
- Provide a personalised guest service
- To ensure all guests luggage and belongings are delivered efficiently & in perfect condition
- Perform luggage deliveries and collections for guests promptly
- Provide a friendly and hospitable welcome to our guests upon arrival and a fond farewell upon departure
- To ensure the Hotel lobby and outer hotel areas are maintained at all times
- Greet guests and assist with directions and other enquiries
- Attend to guests’ enquiries on tourist and related information
- Engage with guests and enhance the service based on their feedback
- Ensure guest requests are fulfilled in a professional and timely manner
- Direct vehicular flow at driveways and assists guests in and out of vehicles
- Maintain the tidiness and cleanliness of the luggage rooms and trolleys
- To be aware of health & safety practices, hotel security for both guests and staff
- To assist in predicting, planning and resolving any mishaps, to ensure a 5 star experience is had by all guests.
- Identify and report suspicious characters, activities and items to safeguard property security
- Any other ad-hoc duties and responsibilities assigned

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