Research Director, Cex

**Role overview**

Shared focus on strategic and operational involvement for a specific business unit within the CX service line.
Plan, lead, organize and provide support to their team in ensuring optimum performance and results in the achievement of new business development, management of client relationships and people management.
Build and grow the CX service line in Singapore with the CX Service Line Lead - achievement of specific sales targets, entering and management of client relationships and contracts as well as technology partner relations.
Together with the Service Line Lead, the Research Director would contribute significantly to the strategic development of clients and key business areas. In addition, he/she would contribute to service line budgeting as well service line P&L performance.
Thought leadership across all CX solutions to drive best practice within CX locally and across APEC.

**What will I be doing?**

Trusted with work with the Ipsos brand for the good of the business

To ensure financial targets are met

To lead project teams in the design, set

up and management of leading

edge research and,

To carry out account management activities

managing existing client

relationships, including seeking repeat business, and actively seeking

major and new client opportunities and management
- Profit and loss responsibility for projects that one is managing
- New business generation and existing client development plans
- Directs complex projects and higher value work, displaying well

developed research skills, knowledge and thought
- Provide long term strategic insights and recommendations from

research data to add real value to the clients
- Used advanced research techniques (or engage expert Company

approaches
- Demonstrate and lead others to increase Company awareness

through internal support, cross selling and marketing and take a

corporate view with new business opportunities and relationships

with existing clients
- Be an ambassador and guardian of the brand for Ipsos, displaying

appropriate knowledge and behaviors
- Manage client accounts in full ensuring current and future successes

in sales, profits and relationships
- Build a network of relationships that enhances the area you work in,

Service Line and Company Performance
- Share and ensure others share current trends within research

organizations and competitors to develop personal skills knowledge

base and transfer knowledge, skills and expertise through training

and coaching
- Lead, inspire and manage team to bring the best out of each talent

for current and future roles with Ipsos

**What do I need to bring with me?**

**Experience**:

- Business development and developing strong client relationships
- Experience in relevant sectors
- Designing sound business plans outlining client, people, collaboration and financial considerati **ons**

**Skills/Knowledge**:

- Good communication skills, written and oral
- Advanced problem solving skills
- Able to work under pressure and meet aggressive deadlines
- Excellent time management and organizational skills
- Well developed people management abilities
- Professional and respected client service skills
- Expert in presenting and facilitating; the ability to make sound conclusions and recommendations for action
- Able to produce, understand and run budgets
- Able to build strong links with the rest of the business
- A strong level of drive, resilience, tenacity, flexibility and initiative
- Able to work effectively in a team and independently

**Qualifications**:

- Degree in related studies

**What is in it for me?**

**Ipsos **CX is a global leader in designing, measuring and delivering value from Customer Experience programmes. We help organisations retain customers and recover those at risk, grow share of spend, increase advocacy and drive up operational efficiency; to ‘deliver a Return on Customer Experience Investment (ROCXI)’. Our expert CX teams help organisations at all stages of CX measurement and management, using a unique blend of research, technology, analytics and advisory solutions.

What to look forward to:

- Exposure to cultural diversity
- Opportunity to be at the forefront of client growth
- Opportunity to leverage own skills and experience in new clients and gain new skills with endless learning opportunies in CX and advisory
- Opportunity to work on:

- Key clients brands in Singapore and APEC