Client Services Manager

7 days ago

Singapore EVANTAGE TECHNOLOGY PTE. LTD. Full time

**_Servicing of Clients’ Accounts _**
- To provide tier one/tier two support with regards to existing Clients
- Resolve or escalate highly complex or non-routine client issues or inquiries as needed
- Maintains relationships with stakeholders, report client trends and needs; provide forward-looking insight on client issues to drive future revenue growth
- Display excellent communication skills and establish positive rapport with clients
- Oversees and provides guidance on internal activities and initiatives designed to improve the client experience

**_Business Development _**
- Forecast and track key sales metrics (e.g. Quarterly sales results and Forecasts)
- Conduct needs assessments with qualified prospects
- Drive deals to closure
- through quotation, negotiations, and finally contract signature

**_Team Management _**
- Supervise and ensure the team providing support to the company’s clients meet and exceed client expectations
- Supervise the team with day-to-day functions and ensure proper scheduling
- Directs, motivates, and develops staff, maximizing their individual contribution, their professional growth, and their ability to function effectively with their colleagues as a team
- Support advancement of technology & migration activities and keep all stakeholders engaged and updated Participate in staff meetings and conference calls offering input / support metrics into product and business-related issues

**Requirements**:

- Bachelor’s Degree in Computer Engineering/Computer Science, or Information Technology or related field
- Knowledge in ITIL and Microsoft Suite are required
- Minimum 5 years' experience in a managerial role in areas of IT sourcing, ideally within Information Technology, Sourcing, Vendor Negotiations, Stakeholder Management in an international environment
- Demonstrated strong competency of interpersonal skills, team leadership, business acumen, relationship building and conflict management
- Good command of English with clear, concise verbal communication skills.
- Proven record of accomplishment in leading and driving teams to achieve and exceed established goals and objectives

  • Social Services Professional

    1 week ago

    Singapore beBeeCase Manager Full time

    Job DescriptionWe are seeking a dedicated and compassionate professional to join our team as a Social Worker. This role is perfect for individuals who are passionate about making a positive impact in the lives of others.About the RoleDeliver case management and counselling services to clients, providing them with support and guidance during challenging...

  • Director, Client Servicing

    4 hours ago

    Singapore MUFG Investor Services Full time

    **Company Description** About MUFG Investor Services**: Experience something Brilliantly Different with a career at MUFG Investor Services. Who are we? In a nutshell, MUFG Investor Services is part of the Mitsubishi UFJ Financial Group, and we partner with over 480 loyal global investment firms to provide them with administration, asset services, banking...

  • Client Service Specialist

    1 week ago

    Singapore Stafflink Services Full time

    Job Description Company transport pick up from Woodlands, Yishun, Ang Mo Kio, Sengkang, Pasir Ris, and Tampines Excellent training will be provided and great career development opportunities Our client is one of the largest healthcare services groups in Asia. They provide world-class distribution, digital and commercial services to support the growing...

  • Client Services Manager

    2 weeks ago

    Singapore NITYO INFOTECH SERVICES PTE. LTD. Full time

    Play an advisory role on client engagements - Where necessary, help structure and present recommendations to senior leadership for approval - As appropriate, play an active role in new client acquisition and new business presentations. - Drive the discussion and development of quarterly & annual business review for key brands. - Provide methodological...

  • Senior Client Services Manager

    4 hours ago

    Singapore NITYO INFOTECH SERVICES PTE. LTD. Full time

    The Manager - Client Services role is responsible for Client interaction and management, consultative sales. Client interaction and management, consultative sales. Engaging with business segments and partners to ensure opportunities are identified and targeted. Drafting Program Plan, Resource Plan and Engagement Plan, End to End Recruitment Process,...

  • Customer Service

    5 days ago

    Singapore MLS LOGISTIC SERVICES PTE. LTD. Full time

    This role mainly responsible for all operational activities in relation to the client and customer accounts. Being the focal point of contact internally and externally for all account related matters and managing a team customer service; providing guidance and support to ensure quality service is being provided to the customers and key clients. Job...

  • Client Service

    5 days ago

    Singapore VICTOR BUCK SERVICES ASIA PTE. LTD. Full time

    **Detailed functions**: **Client Relationship** - Acts as a link with the clients and the providers - Takes ownership of a number of pre-defined clients - Receives all clients services and change requests and ensures timely dispatch to the relevant departments - Liaises with internal departments to ensure the requests are carried through respecting...

  • Client Service

    1 week ago

    Singapore VICTOR BUCK SERVICES ASIA PTE. LTD. Full time

    Client Relationship - Takes ownership of a number of pre-defined clients - Liaises with internal departments to ensure the requests are carried through respecting deadlines - Follows up on incidents & tickets - Escalate issues to Manager when appropriate Quality Assurance - Ensures quality of the execution of client orders - Applies checking procedures and...

  • Client Service Specialist

    1 week ago

    Singapore Relation Insurance Services Full time

    Client Service Specialist - Commercial Lines As a Client Service Specialist at Relation Insurance, you will be responsible for carrying out all administrative tasks related to

  • Client Services Manager

    2 days ago

    Singapore Alchemy Global Talent Solutions Full time

    We are seeking a Global Relocation Client Services Manager to join our client, a global mobility and relocation services provider. **Responsibilities of the Global Relocation Client Services Manager**: - Full overall responsibility for client services for a dedicated client portfolio - Meeting with the client to discuss and document the performance of the...