Client Services Manager

4 days ago


Singapore EVANTAGE TECHNOLOGY PTE. LTD. Full time

**_Servicing of Clients’ Accounts _**
- To provide tier one/tier two support with regards to existing Clients
- Resolve or escalate highly complex or non-routine client issues or inquiries as needed
- Maintains relationships with stakeholders, report client trends and needs; provide forward-looking insight on client issues to drive future revenue growth
- Display excellent communication skills and establish positive rapport with clients
- Oversees and provides guidance on internal activities and initiatives designed to improve the client experience

**_Business Development _**
- Forecast and track key sales metrics (e.g. Quarterly sales results and Forecasts)
- Conduct needs assessments with qualified prospects
- Drive deals to closure
- through quotation, negotiations, and finally contract signature

**_Team Management _**
- Supervise and ensure the team providing support to the company’s clients meet and exceed client expectations
- Supervise the team with day-to-day functions and ensure proper scheduling
- Directs, motivates, and develops staff, maximizing their individual contribution, their professional growth, and their ability to function effectively with their colleagues as a team
- Support advancement of technology & migration activities and keep all stakeholders engaged and updated Participate in staff meetings and conference calls offering input / support metrics into product and business-related issues

**Requirements**:

- Bachelor’s Degree in Computer Engineering/Computer Science, or Information Technology or related field
- Knowledge in ITIL and Microsoft Suite are required
- Minimum 5 years' experience in a managerial role in areas of IT sourcing, ideally within Information Technology, Sourcing, Vendor Negotiations, Stakeholder Management in an international environment
- Demonstrated strong competency of interpersonal skills, team leadership, business acumen, relationship building and conflict management
- Good command of English with clear, concise verbal communication skills.
- Proven record of accomplishment in leading and driving teams to achieve and exceed established goals and objectives



  • Singapore NITYO INFOTECH SERVICES PTE. LTD. Full time

    Play an advisory role on client engagements - Where necessary, help structure and present recommendations to senior leadership for approval - As appropriate, play an active role in new client acquisition and new business presentations. - Drive the discussion and development of quarterly & annual business review for key brands. - Provide methodological...

  • Customer Service

    13 hours ago


    Singapore MLS LOGISTIC SERVICES PTE. LTD. Full time

    This role mainly responsible for all operational activities in relation to the client and customer accounts. Being the focal point of contact internally and externally for all account related matters and managing a team customer service; providing guidance and support to ensure quality service is being provided to the customers and key clients. Job...

  • Client Service

    13 hours ago


    Singapore VICTOR BUCK SERVICES ASIA PTE. LTD. Full time

    **Detailed functions**: **Client Relationship** - Acts as a link with the clients and the providers - Takes ownership of a number of pre-defined clients - Receives all clients services and change requests and ensures timely dispatch to the relevant departments - Liaises with internal departments to ensure the requests are carried through respecting...

  • Client Service

    2 days ago


    Singapore VICTOR BUCK SERVICES ASIA PTE. LTD. Full time

    Client Relationship - Takes ownership of a number of pre-defined clients - Liaises with internal departments to ensure the requests are carried through respecting deadlines - Follows up on incidents & tickets - Escalate issues to Manager when appropriate Quality Assurance - Ensures quality of the execution of client orders - Applies checking procedures and...


  • Singapore Discover Financial Services Full time

    **About This Role** Discover. A brighter future. With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We...


  • Singapore Standard Chartered Singapore Full time

    Overview Get AI-powered advice on this job and more exclusive features. Responsibilities Primary point of contact for Portfolio of Premier Corporate Clients for professional advice, enquiries, complaints, resolving of discrepancies and transaction errors Provide the highest standard of client service in response to client enquiries and complaints, so as to...


  • Singapore DTCC Full time

    **Are you ready to explore a world of possibilities?** Join our DTCC family, and you’ll grow your expertise and become the best version of you. As you embark on a new journey, you’ll be supported and surrounded by other professionals as you learn new skills, advance your career, and see the impact of your efforts every day. **Pay and Benefits**: -...


  • Singapore VICTOR BUCK SERVICES ASIA PTE. LTD. Full time

    **Client Administration**: - Acts as a link between Victor Buck Services, the clients and the providers - Communicates pro-actively towards the clients on production status and events - Makes sure clients’ stock of stationary is sufficient and up to date when relevant - Ensure jobs are closed for invoicing in a timely and accurately manner end of the...


  • Singapore Oliver James Full time

    Join to apply for the Manager, Client Services role at Oliver James Job details and role overview are provided below. Overview Job Title: Manager, Client Services – Singapore Location: Singapore Industry: Insurance / Wealth Management / Financial Services Job Type: Full-time | Permanent Salary: Competitive, commensurate with experience About The Role We...


  • Singapore VICTOR BUCK SERVICES ASIA PTE. LTD. Full time

    Roles & ResponsibilitiesClient Service Support· Attending to clients's enquiries, issues, requests, complaints and etc via emails and phone· Proactive in following up with clients and internal teams until closure of tickets· Tickets to be raised for resolution, follow up, or actions to be taken by different teams internally· Ad hoc job requests...