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Customer Relationship Manager

3 weeks ago

Singapore Synopsys Full time

35606BR

Singapore - Singapore

**Job Description and Requirements**

Based in Singapore, the Customer Success Manager serves as a trusted advisor and customer advocate, helping our customers achieve success and maximize their return on investment with Synopsys solutions.

**General Responsibilities**:

- Develop and maintain strong relationships at all levels within the customer organization
- Develop technical proficiency with all solutions
- Be the customer's single point of contact throughout the entire customer life cycle (sales, implementation, adoption, proficiency, expansion, renewal)
- Advocate for the customer by working closely with professional services, product management, customer support and sales teams
- Develop, deliver and execute customer success plans which outline critical success factors and measures for success
- Drive customer adoption through training and development of best practices to continually create incremental value
- Monitor the adoption rates of assigned accounts; help align customer use case with their business objectives
- Maintain strong customer retention rates aligned with corporate goals and execute license renewals
- Partner with sales by identifying new business opportunities for expanding the footprint
**Qualifications and Experience**:

- 3-5 year’s account management, customer success or sales engineer experience in the enterprise software space
- Strong technical aptitude; ability to deliver complex technical presentations, perform product demonstrations, and help the customer achieve technical success
- Experience with the development, execution, and overview of account plans
- Strong executive presence at the VP level and above; demonstrated ability to seamlessly participate in discussions with business and technical leadership
- Excellent verbal and written communication and in-person and virtual presentation skills
- Ability to work independently and to collaborate effectively across functions.
- Experience negotiating subscription contract renewals
- Able to travel domestically up to 10% of the time
- Fluency in multiple languages is a plus (but not required)
**Education and Certifications**:

- Bachelors' degree in a related field
**About the Synopsys Software Integrity Group**

Synopsys considers all applicants for employment without regard to race, color, religion, sex, gender preference, national origin, age, disability, or status as a Covered Veteran in accordance with federal law. In addition, Synopsys complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities. Synopsys Inc. also provides reasonable accommodation to individuals with a disability in accordance with applicable laws.

**Job Category**

Sales

**Country**

Singapore

**Job Subcategory**

Customer Relationship

**Hire Type**

Employee