Growth & Operations Associate

**About us**:
We’re building a new way for ecommerce brands to create content using AI, unlocking a new wave of creativity and productivity for marketing & SEO teams. The Hypotenuse AI platform manages and creates content for product descriptions, listing pages and blog articles at scale—all in a way that captures a brand’s unique voice in just a few clicks. We’re reshaping what takes weeks to do, and turning it into days.

We move fast. We’ve got over 1 million users globally, including some of the largest Fortune 500 brands. We’re building the state-of-the-art in machine learning, with an experienced team from FAANG/AI research and top startups, and are backed by top global investors like Y Combinator, January Capital, and executives from Amazon, Walmart and ShopBack. We have global ambitions and are expanding our team in Singapore. If you're looking for a fast-paced start-up with the opportunity to reshape an industry, come join us

**The role**:
At Hypotenuse, we empower you to make decisions, contribute creatively and think critically. We want self-starters who are entrepreneurial and want a taste of working in a high-growth, fast-moving start-up.

The Growth & Operations associate will work across different business functions, ranging from customer success, operations, marketing and business development. If you are passionate about the core processes that drive start-ups and growing the company, this role is for you.

Your role will be dynamic, continually adapting as our company accelerates. Here’s a breakdown of your core responsibilities:

- Build, optimize, and run processes for user and internal operations to support the company’s hyper-growth
- Develop and execute operational playbooks and contribute to customer resources such as FAQs, help guides, and tutorials to enhance user experience
- Serve as the bridge between our customers and the engineering & business teams, effectively communicating customer issues and feedback to drive product improvements
- Understand the needs and expectations of customer groups, ideate and execute tailored strategies to drive adoption of the product, and establish positive long-term relationships
- Assist in the scaling of Hypotenuse AI, and collaborate with other roles across tech, product and marketing to support initiatives.
- You’ll learn a lot about AI, SaaS, operations, customer success, and product in an early-stage start-up, but it will be demanding and comes with a whole lot of hard work.

**Sounds like you?**:
We’re looking for people with a constant hunger. People who place learning, growth, and impact at the center of their lives. People who obsess over their craft; who can't stop thinking about solving challenging problems, and people who just won't give up.

Working here won’t be like a 9-5 role in a big company. You’ll have magnitudes more impact, learnings, and growth, but it will be demanding and comes with a lot of hard work and long hours.

Here, your rate of growth matters more than where you’re at right now. We look for people who are:

- **Obsessively driven**:you’re relentless, hungry to learn, and will place personal ambition as one of your biggest priorities right now.
- **Scrappy**: you get things done despite limited resources or circumstances going against you.
- **Hands-on**: if you’re looking for a job to do “strategy”, or lots of theoretical planning, but not actually get your hands dirty yourself, then we’re likely not a fit.

**Requirements**:

- Curious, ambitious, and extremely driven
- Strong communication skills—both verbal and written; able to write clearly and have user empathy
- Logical and analytical problem-solver
- Highly organized, accountable, and detail-oriented
- Customer-obsessed, with a genuine heart to delight and help users solve problems
- Fast learner who can adapt quickly to changes and work both independently and collaboratively
- Experience in start-ups and/or in B2B SaaS tech is a plus