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4 days ago
DepartmentOperations- LevelInternship- LocationSingaporeThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Build and manage relationship with users to achieve overall business objectives
- Ensure users and partners’ service level are up to standard
- Assist with in-team projects to improve processes and execute new initiatives that will add value to Shopee Xpress (SPX)
- Assist in monitoring targets, analysing industry trends and reviewing key metrics
- Maintain and update information and settings within system
- Carry out analysis and surveys to better understand users’ requirements
**Requirements**:
- Currently pursuing a Bachelor’s degree in Logistics, Supply Chain or other related field
- Proficient in Microsoft Excel, SQL is an advantage
- Able to communicate ideas and plans with stakeholders in a clear and succinct manner
- Full-time interns preferred (3-6 months)
- Part-time interns who can commit at least 3 working days a week are also welcome to apply
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