Customer Service Executive

2 weeks ago

Bukit Merah, Singapore MES Logistics Pte Ltd Full time

Resolves clients’ problems by identifying the problem, explaining procedures, and escalating to Relationship Manager when required.
- Prepare documents such as New Contracts, Renewal Notices, Renewal Contracts
- Verifies integrity of data by comparing it to source documents.
- Reviews data for errors, missing pages, or missing information
- Verifies entered customer and account data by reviewing, correcting, deleting, or re-entering data.
- Co-ordinate contract closings with RM, ensuring all required documents and flow of information to the relevant documents.
- Prepare Termination Replies, Joint Inspection Notices and Scheduling for RM.
- Monthly tallying of contracts verses invoices for Finance.
- Maintains operation by following policies and procedures and reporting needed changes.
- Maintains customer confidence and protects operations by keeping information confidential.
- Maintain and updates customer database.Any ad-hoc duties as and when necessary

**Job Types**: Full-time, Permanent

**Salary**: $2,800.00 - $3,200.00 per month

**Benefits**:

- Health insurance

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Yearly bonus

**Experience**:

- Customer service: 3 years (required)

Ability to Commute:

- Singapore 169208 (required)

Ability to Relocate:

- Singapore 169208: Relocate before starting work (required)

Work Location: In person

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