Customer Service Officer

12 hours ago

Bukit Merah, Singapore Search Personnel Full time

**Position : Customer Service Executive (Logistic/Incoterms/Shipping)**:

- **Location : Bukit Merah (Few bus stops from Tiong Bahru MRT)**:

- **Working hours : 5 days (Monday-Friday office hours), alternate saturday when required only**:

- **Salary (commensurate with experience): Up to $4200 + AWS +Bonus + Mobile + 14 days Annual leave**:

- **Duration :Permanent**:

- **Industry : Logistics/Freight - MNC**

**Main responsibilities**:

- Responsible for facilitating and managing activities involving sea export, sea import, warehousing & trucking.
- Create bookings in Company’s proprietary freight forwarding system and job files
- Handle full set of import and export shipments and shipping documents such as Bill of Lading,
- Delivery Order, Permit Declaration, Notice of Arrival etc
- Monitoring pre-alert documents from Origin offices or sales support (sea import only)
- Track and monitor vessel arrivals / departures and update customers if any deviations.
- Handle all customers & enquiries timely and effectively.
- Sourcing for rates from service providers as per the sale/customer's enquiry.
- Coordinate with business partners on Sales lead from the origin or the destination.
- Provide comprehensive service to all aspects of customer & requirement/problem solutions to handle their shipments.
- Preparing of invoices for customers' checking about subcontractor’s invoices & preparing of
- reports for internal & external customer.
- Ensure compliance with customer & Standard Operating Procedures (SOP)
- Preparing SOP for our internal use.
- Interface with multiple parties including customer, warehouse, carriers, depot, trucking, insurance, customs clearance etc based on shipment requirements
- All other ad-hoc work instructions from Managing Director or Manager

**Requirement**:

- Familiar with incoterms, custom requirements, import and export procedures.
- Minimum 2 - 5 years working experience in Freight Forwarding.
- Diploma in Freight Forwarding / Logistics is preferred.
- **Bilingual in English and Mandarin to liaise with Mandarin speaking associates in view of business communications**

Joie Chang

Associate Consulting Director

Reg no.: R2090601 | EA No: 13C6684

**Job Types**: Full-time, Permanent

**Salary**: Up to $4,200.00 per month

**Benefits**:

- Health insurance
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- 13th month salary
- Performance bonus

Work Location: In person

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