
Customer Service Executive
5 days ago
**Working Hours**: 5 days work week, 10 am to 6 pm (2 days work from home)
**Salary**:$3000 - $4000
**Working Location**:36 Kaki Bukit Pl, #01-01 Entrance across Enterprise One carpark gantry, Singapore 416214
Our eCommerce business depends on you in providing the best service to customers, and in terms of best service - we are looking for someone who understands what customer wants instinctively and able to cleverly solve customers problems while balancing the company's interest.
**What a typical day-to-day looks like**:
- Replying and following up on tickets via Zendesk
- Check for new orders and send orders to logistics
- Follow up of delivery status with logistics
- Assist customers with modifications of orders or refunds
- Assist to arrange disposal or donation of returns
- Suggesting improvements on existing processes
**What kind of person would do well in this role**:
- Able to remain calm in troubled situations with customers
- Able to instinctively understand customer's problems
- Enjoys solving new situations with clever solutions
- Enjoys working with fast moving, effective and efficient colleagues
**What qualifications you would need**:
- Ability to show that you can understand customers well
- Capable of typing English well.
**Job Types**: Full-time, Permanent
Pay: $3,000.00 - $4,000.00 per month
**Benefits**:
- Employee discount
Schedule:
- Monday to Friday
- On call
- Weekend availability
Supplemental pay types:
- Performance bonus
Work Location: In person
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