Customer Service Executive

1 week ago

Singapore TRADENET SERVICES PTE. LTD. Full time

**About Tradenet Services Pte Ltd (TNETS)**

TNETS is one of the world's largest customs and trade compliance businesses with operations across the APAC region.

With our headquarters in Singapore, we've been in the business for 18 years, declaring an estimated 1.8 million permits every year and clearing over USD 200 billion worth of goods per year, resulting in a 99.9% error-free customs declaration track record.

TNETS vision is that customs and trade management functions will be seamlessly integrated into fulfillment processes globally, while at the same time operating at maximum compliance, and at the lowest possible cost to the clients.

TNETS critical role within customs and trade management is to ensure that clients’ goods are cleared through customs rapidly, cost effectively, securely, and in compliance with all rules and regulations.

We are ISO recognized as one of the leaders in the declaration business, and our business intelligence tools include TNETS 4.1, TNETS intelligence system (TIS), and Customs 360.

**Customer Service Executive**
- Preparing and finalising standard operating procedures (SOP) as part of customer on-boarding process.
- Attending to customers enquiry, complaints or feedback effectively and independently.
- Preparing and submitting corrective action report, 8 dimensional report or contingency plan to customers as deem necessary.
- Maintaining an excellent rapport with the customers and actively engage with all relevant stakeholders.
- Reviewing internal team performance, operational work processes established and implementing necessary control measures for continuous improvement.
- Ensuring submission of monthly key performance indicators (KPIs) to our customers.
- Attending to industry related seminars/meeting conducted by relevant authorities.
- Keeping the customers notified of all relevant customs circulars, notices and updates as received.
- Experiences and knowledge in Logistics and Forwarding Industry is an added advantages. (preferably)
- Knowledge of export\import and transshipment regulations and requirements (preferably)
- Monthly Salary range from $2,800 to $3,800 - Negotiable based on experience.
- Working Mode: Hybrid Work Arrangement (Work from Home/ Work from Office)

**Job Requirement/s**:

- Minimum GCE 'N' Level. (required)
- Minimum 1 year of Customer Service experience. (required)
- Completed Customs Competency Test - SC401 (required)
- Fast learner, high degree of confidence and able to evaluate an issue from a broad perspective and assuming lead roles.
- Possess good communication skills.
- Proficient in Microsoft Office.
- Training will be provided.

Thank you.

  • Customer Service Executive

    4 days ago

    Singapore EXECUTIVE SEARCH PRIVATE LIMITED Full time

    THE CLIENT is a leader in the mobile and industrial fluid power industries with components that is commonly used in the construction & mining, oil & gas and marine, agricultural, discrete manufacturing and processing industries. The function supports the quote-to-cash process in responding to customer enquiry and...

  • Customer Service Executive

    2 weeks ago

    Singapore DN & ASSOCIATES EXECUTIVE SEARCH PTE. LTD. Full time

    Our client understands the value of sounds. They are in the business of developing solutions that will enhance the auditory quality of their products for their users. Now, you can hear every sound clearly and comfortably. They are looking for a Customer Service Executive to join their expanding business. Youare responsible for managing customer service...

  • Customer Service

    5 days ago

    Singapore Watch Repair Service Centre Full time

    Job Description / 职责描述: Minimum GCE 'O' Level / Diploma in Business, Retail, or related field At least 1 year of experience in luxury watch sales/service (preferred), OR luxury goods customer service, OR direct customer-facing retail/service role Able to identify and describe common watch issues (e.g., timekeeping problems, water...

  • Customer Service Executive

    7 days ago

    Singapore A & I Tax Service Pte. Ltd. Full time

    We are an accounting and corporate secretarial firm. Job Responsibilities Issue quotations and negotiate price Reply to customers' enquiries Provide after-sales service to enhance good relationship with customers Job Requirements - Diploma / Degree (Studied in Business Management will be an advantage) Good communication skills in English...

  • Customer Service Executive

    1 week ago

    Singapore HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE. LTD. Full time

    **Job Title: Customer Service Representative **Location**:77 Robinson Road **Key Responsibilities**: - Provide accurate information about the Automotive products, services, and policies. - Assist customers with product inquiries, technical support, and warranty claims. - Troubleshoot and resolve customer issues and complaints in a timely manner. -...

  • Customer Service/operation Executive

    1 week ago

    Singapore YEO GEOK CHIN LIGHTERAGE SERVICE Full time

    **Roles and Responsibilities - Provide support and quality customer service to clients. (Liaise with different party for shipment delivery schedules) - Manage telephone enquiries in a professional manner. - Take note of customers' requests and follow-up actions to fulfil customer's request - Work and coordinate with customers for shipment delivery...

  • Customer Service

    4 days ago

    Singapore WATCH REPAIR SERVICE CENTRE PTE. LTD. Full time

    **Job Description / 职责描述：**: - Minimum GCE 'O' Level / Diploma in Business, Retail, or related field - At least 1 year of experience in luxury watch sales/service (preferred), OR luxury goods customer service, OR direct customer-facing retail/service role - Able to identify and describe common watch issues (e.g., timekeeping problems, water...

  • Customer Service

    4 weeks ago

    Singapore RICHDALE INTERNATIONAL EXECUTIVE SEARCH PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description:You have to deliver customer service to hotline calls, emails and walk-ins Able to processing of orders via various purchase options You have to processing enrolments of new customers You need to prepare daily sales report to ensure accurate payments received and stock quantities Able to assist with merchandise and...

  • Customer Service Advisor

    1 week ago

    Singapore Lkw Service Gottschalk Full time

    Cycle & Carriage – Driving Passion Across Many Brands At Cycle & Carriage, we carry a diverse portfolio of automotive brands and are united by a shared passion for excellence. Joining us means becoming part of a successful organization where respect, collaboration, and continuous development are at the heart of everything we do. We recognize and reward...

  • Customer Service

    3 days ago

    Singapore WATCH REPAIR SERVICE CENTRE PTE. LTD. Full time

    Job Description / 职责描述: Serve as the first point of contact for walk-in customers requiring watch servicing and repair 作为客户进店的第一接待人,提供钟表维修与服务咨询 Explain service procedures, timelines, and basic technical information to customers 向客户讲解维修流程、预计时间及基础技术说明 Recommend and...