Customer Service Executive

4 days ago


Singapore Reeracoen Singapore Pte Ltd Full time

Our client is a major distribution group involved in the storage, delivery and supply of marine lubricating oil in Singapore. Currently, they are hiring a Customer Service Executive to perform and provide support for their operation smoothly.
【What will you be working on】
- Committed to doing everything possible to prevent injuries and maintain a safe and healthy environment.
- To support the OSH program and make safety and health a part of their daily routine and to ensure that they are following safe work methods and relevant regulations
- Responsible for processing support (order processing, customer order verifications & follow-up with customer orders)
- Prepare orders for Planner and follow up with customers when there is incomplete information or documents
- Coordination with booking agents or ship operators for the status of supply schedule/vessel loading
- Collate information for the planner if there are any changes for the day itself for delivery
- Tally overall order received at the end of the day to ensure all order is not missed out
- Ensure all delivery orders are received (arrange dispatch) once the job is completed and forward them to customers as proof of delivery
- Closing of job orders for billing once the job is completed
- Handle customer complaints, and provide appropriate solutions and alternatives
- Build sustainable relationships and trust with customers through open and interactive communication
- Always look for an opportunity to expand business share through building a good rapport with customers
- Other ad-hoc duties as assigned
- ** Requirement**:

- 【What they're looking for】
- GCE N Level, GCE O Level or Professional Certificate
- 2- 3 years of solid career experience in the transportation business
- Experience with HMS (Haulage Management System) and new technologies
- Proficient in MS Office
- Good communication skills (both verbal and written) and excellent organizational abilities.
- Capable to work independently
- Positive attitude and customer-oriented
- Capable of identifying and suggesting improvements
- Able to work under pressure during peak periods & willing to take responsibility and accountability for their role.
- ** Working Hour**: 8:30 ~ 17:30
- ** Benefit**:

- 【What they are offering】
- Variable Bonus (Depending on Company & Individual performance)
- Annual Increment (Depending on performance)
- Annual Leave 14 days
- Medical Leave
- Marriage Leave / Compassionate Leave: 3 days.
- Medical Benefit:$300 per/year (upon confirmation)
- Company Transport: Pickup/Drop Off at nearest MRT station



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